Open to opportunities

Holly Webb

@hollywebb

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Seasoned student financial aid and benefits specialist with deep experience in military and 401(k) administration.

United States

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What I'm looking for

I seek a remote or hybrid role in financial aid or benefits administration where I can apply compliance expertise, manage scholarship/grant programs, and support students with clear communication and accurate processing.

I am a dedicated student financial aid and benefits professional with over 19 years in higher education handling military benefits, scholarships, grants, and 401(k) retirement administration. I bring extensive hands-on experience with CampusNexus, Ellucian Banner, Salesforce, and state grant certification processes.

My strengths include quality assurance, data entry accuracy, reconciliations, and strong customer service; I have a proven record of compliance during federal and state audits and efficiently managing high-volume workflows. I have supervised work-study and part-time employees and managed online enrollment and payment batching for multiple campuses.

I hold advanced degrees in Industrial & Organizational Psychology and Public Administration, and I prioritize clear communication, thorough documentation, and dependable follow-through to support students, staff, and external stakeholders in hybrid and remote environments.

Experience

Work history, roles, and key accomplishments

401K Retirement Specialist

CoAdvantage

Apr 2022 - Aug 2025 (3 years 4 months)

Researched hire/termination events and managed plan administration, handled client and provider inquiries, conducted investigations into administration errors, and managed the online enrollment portal to maintain superior client relationships.

Client Services Documentation Microsoft Office Quality Assurance

Financial Aid Specialist

State College of Florida

Dec 2018 - Apr 2022 (3 years 4 months)

Managed state, institutional, foundation and private scholarships and contracts, performed financial reconciliations and compliance reporting, and assisted students and staff with financial aid advising and troubleshooting.

Scholarship Administration Financial Reconciliations Compliance Reporting Student Advisement Data Entry Banner Salesforce

Veterans School Certifying Official

South University

Apr 2013 - Dec 2018 (5 years 8 months)

Certified military benefits for multiple campuses and online divisions, audited student files for VA compliance, managed batching of VA payments, invoiced state scholarships, and participated in annual state and federal audits with proven compliance.

Audit & Compliance Payment Processing Scholarship Invoicing Student Records Supervision

Military Benefits Processor

Education Management Corporation

May 2012 - Apr 2013 (11 months)

Processed military benefits for online campuses, ensuring accurate benefit certification and coordination with institutional offices to support timely student payments and compliance.

Student Records Data Entry Compliance Customer Service Banner

Senior Financial Aid Officer

Education Management Corporation

Mar 2011 - May 2012 (1 year 2 months)

Processed federal grants and loans, managed term loan procedures, and supported online student financial aid operations across multiple institutions.

Grants Loan Processing Compliance Data Entry Banner

Financial Aid Officer

Education Management Corporation

Sep 2010 - Mar 2011 (6 months)

Handled processing of federal grants and term loans for online campuses and supported student financial aid operations and record accuracy.

Student Records Data Entry Compliance Customer Service

Refund Quality Assurance Specialist

ACS Inc.

Mar 2009 - Sep 2010 (1 year 6 months)

Performed refund quality assurance and refund processing for University of Phoenix students, ensuring accuracy and compliance in refund transactions.

Quality Assurance Data Entry Compliance Customer Service Microsoft Office

Refund Specialist

ACS Inc.

Oct 2007 - Mar 2009 (1 year 5 months)

Processed student refunds and supported transactional accuracy and customer inquiries related to refund disbursements.

Data Entry Customer Service Microsoft Office

Education

Degrees, certifications, and relevant coursework

Argosy University Online

Master of Arts, Industrial and Organizational Psychology

2017 - 2017

Grade: 3.9 GPA

Completed Master of Arts in Industrial and Organizational Psychology through Argosy University Online in November 2017 with strong academic performance.