Holly Heinz
@hollyheinz
Dedicated team manager with strong communication and technology skills.
United StatesWhat I'm looking for
My name is Holly Heinz, and I have a strong background in customer service and management within the surveillance and investigation industry. I began my journey as an intern in February 2014, where I gained valuable insights into the family business. This experience ignited my passion for the field, leading me to transition into a full-time customer service role in June 2015.
Over the years, I have honed my skills and advanced to the position of Team Manager in January 2017. In this role, I successfully managed a small team, overseeing operations and ensuring exceptional service delivery. My educational background includes a Bachelor's degree in Economics from the University of South Florida, complemented by a minor in general business administration. I am eager to leverage my experience and skills in a new opportunity that allows for growth and development.
Experience
Work history, roles, and key accomplishments
Team Manager
Professional Surveillance & Investigation
Jan 2017 - Jan 2025 (7 years 11 months)
Managed a small team, overseeing operations and collaborating closely with the President of the company.
Customer Service Representative
Professional Surveillance & Investigation
Jun 2015 - Jan 2017 (1 year 7 months)
Transitioned to a full-time role after high school, focusing on customer service within the family business.
Intern
Professional Surveillance & Investigation
Feb 2014 - Jun 2015 (1 year 4 months)
Worked as an intern to explore the family business and assess interest in pursuing a career in the field.
Education
Degrees, certifications, and relevant coursework
UFUniversity of South Florida
Bachelor of Arts, Economics
2017 - 2020
Completed a Bachelor's degree in Economics with a minor in General Business Administration.
PCPasco Hernando State College
Associate Degree, General Studies
2015 - 2017
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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