Open to opportunities

Holden Kemp

@holdenkemp

Message

Senior property insurance claims professional focused on large-loss handling and quality assurance.

United States

Message

What I'm looking for

I’m looking for a property insurance role where I can lead large-loss claims, strengthen QA and training, and partner across teams to streamline claims handling and improve operational quality.

I’m a senior property insurance claims professional with a strong track record in full-service claims handling, large-loss assessment, and quality-driven operations. Across desk, hybrid, and remote roles, I’ve managed complex property portfolios, including high exposure and large loss matters, and served as a senior resource supporting department leadership with operational support.

I also bring deep expertise in QA, process improvement, and team enablement—developing quality assurance and training programs, conducting detailed QA file reviews, and producing underwriting reports to support high-risk accounts. From Liberty Mutual’s remote Claims Resolution work (including recognition as a 2023 Top Quality Award winner for Q2 and Q3) to leadership roles at Inspection Depot and oversight of a drone inspection initiative (DroneSnap), I focus on streamlining claims handling, strengthening client relationships, and delivering accurate, high-quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

1099 Contract Services

Current

Prodetail Property Solutions LLC

Provided 1099 contract services for insurance companies and third-party administration teams. Audited claim reports and high-value underwriting assessments, managed business operations, and collaborated with clients to streamline claims handling.

Claims Auditing High Value Underwriting Assessments Business Operations Management Client Relationship Management

Senior Claims Adjuster

Stillwater

Feb 2025 - Feb 2026 (1 year)

Provided full-service desk claims handling for high-exposure and large-loss property claims. Handled California wildfire, earthquake, biohazard, water, and complex damage claims while serving as a senior resource for department leadership.

Complex Claims

Senior Claims Manager

Inspection Depot

Jul 2024 - Mar 2025 (8 months)

Oversaw DroneSnap, a drone inspection initiative for insurance roof claims. Led recruitment and credentialing for adjuster rosters, developed fee schedules for 1099 employees, led training, and collaborated with a development team on Machine Learning/AI software projects.

Credentialing

QA Examiner / Estimator

Accuserve Solutions

Feb 2024 - Jun 2024 (4 months)

Conducted detailed QA file reviews and served as a remote residential property adjuster. Supported claims handling for Liberty Mutual and USAA.

Remote Claims Adjusting

Claims Resolution Specialist

Liberty Mutual

Apr 2022 - Nov 2023 (1 year 7 months)

Independently handled a remote portfolio of residential and commercial claims. Negotiated and settled claims through investigation and strategic collaboration with internal and external parties, and was recognized as a 2023 Top Quality Award winner for Q2 and Q3.

Claims Settlement Quality Recognition (Top Quality Award)

Claims Manager

Inspection Depot

Aug 2020 - Jan 2022 (1 year 5 months)

Designed quality assurance and control assessment reports for multiple inspection programs. Investigated and evaluated complex large-loss property claims, closing over 8,000 files with high accuracy, and served as Catastrophe Manager coordinating efforts across Texas, Louisiana, and Florida.

Quality Reporting Training program development Catastrophe Management Client Relationship Management

All Lines Field Adjuster/Examiner

Johns Eastern Co.

Aug 2018 - Apr 2020 (1 year 8 months)

Managed, settled, and closed a portfolio of commercial, residential, property, and liability claims. Conducted field inspections with insureds, contractors, and legal professionals, and supported NASCAR/International Speedway Risk Management with specialized claim assessments.

Commercial Claims Residential Insurance Claims Risk Assessment

Education

Degrees, certifications, and relevant coursework

Sandalwood Senior High School

High School Diploma, High School

Earned a high school diploma from Sandalwood Senior High School in Jacksonville, Florida.

The Institutes - Risk and Insurance Knowledge Group

Continuing Education (CE), Risk and Insurance (Continuing Education)

Activities and societies: California Earthquake Certification - expires December 2028

Continuing education through The Institutes' Risk and Insurance Knowledge Group, including a California Earthquake Certification that expires in December 2028.