Open to opportunities

Hoe Jack

@hoejack

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Localization project manager with expertise in data analytics, gen AI and cloud applications.

Malaysia

Message

What I'm looking for

I am looking for opportunities that foster growth, innovation, and collaboration in a dynamic environment.

I am a dedicated Localization Project Manager with over six years of experience in managing localization projects for major tech companies like Google. My role involves overseeing the localization of content in Japanese, Korean, and Chinese languages, ensuring linguistic quality and consistency across all training offerings. I excel in cross-functional collaboration, working closely with internal teams and external vendors to deliver high-quality localized content.

My background as a Business Quality Assurance Analyst has equipped me with strong analytical skills, allowing me to generate data insights and conduct thorough reporting. I have successfully structured automated systems for data visualization and management, significantly improving operational efficiency. I am passionate about utilizing generative AI and cybersecurity to enhance project outcomes and am continuously seeking to expand my skill set in these areas.

Experience

Work history, roles, and key accomplishments

Current

Localization Project Manager

Current

Cognizant Malaysia

May 2023 - Present (2 years 1 month)

Currently managing localization projects for Google, focusing on Japanese, Korean, and Chinese languages. Responsible for ensuring linguistic quality, leading cross-functional collaborations, and optimizing localized content for cloud training offerings.

Cross Functional Collaboration Korean Chinese

Business Quality Assurance Analyst

Bytedance Japan Inc.

Jun 2022 - May 2023 (11 months)

Managed vendor quality performance for an ads review project, analyzing data discrepancies and implementing corrective action plans. Generated insights and conducted reporting to improve vendor performance.

Performance Quality Reporting Data Discrepancy Investigation Ads Monetization Policy Knowledge Generative AI

Quality Assurance & Data Analyst

Cognizant Malaysia

Jan 2021 - Jun 2022 (1 year 5 months)

Structured automated data visualization tools and managed site data integrity. Conducted weekly data analysis and provided actionable insights to improve operational performance.

Data Analysis Data Integrity Excel Google Workspace SQL Data Visualization

Subject Matter Expert, Content Review

Teleperformance Malaysia

Sep 2018 - Aug 2020 (1 year 11 months)

Reviewed ad transactions and improved team review consistency through internal guidelines. Collaborated with QA teams to identify root causes of incorrect reviews.

QA Team Collaboration Ad Review Processes

Receptionist & Reservation Manager

Piece Hostel Sanjo

Jan 2013 - Feb 2016 (3 years 1 month)

Managed daily hostel operations and reservations, ensuring zero risk on incoming customer reservations while analyzing booking data.

Operations

Education

Degrees, certifications, and relevant coursework

Sunway University

BSc (Hons) Business Management, Business Management

2013 - 2016

Grade: Upper Second-Class Honours

Activities and societies: Managed daily hostel operations as lead receptionist, facilitated reservations, and monitored booking systems.

Completed a Bachelor of Science in Business Management with Upper Second-Class Honours, focusing on various aspects of business operations and management principles.