Looking for a job

Hưng Nguyễn

@hngnguyn13

Customer support agent at WeDoSupport who resolved login and payment issues within a 24-hour SLA while maintaining CSAT above 87%.

Philippines

Message

What I'm looking for

I’m eager to contribute my client-facing expertise and analytical approach to impactful Marketing or Customer Experience initiatives in the Fintech sector.

At WeDoSupport, I handled international clients’ requests through live chat and email, troubleshooting login and payment issues within a 24-hour SLA. I maintained CSAT and ECSAT scores above 87% and verified client documents against internal standards.

At Outlier, I edited AI-generated Vietnamese content for natural, culturally appropriate language and evaluated responses for fluency and authenticity. I also provided structured feedback and rewrites to improve language quality.

As a Freelance Marketing Assistant at Comrade Cadre, I planned marketing campaigns, wrote social media posts, and analyzed audience views and interactions. I’m interested in bringing my customer-facing experience to Marketing or Customer Experience initiatives in the Fintech sector.

Experience

Work history, roles, and key accomplishments

Freelance Customer Service Agent

WeDoSupport

Oct 2024 - Sep 2026 (1 year 11 months)

Processed client requests and resolved issues via live chat and email using Zendesk. Troubleshot technical login and payment issues for international users within a 24-hour SLA, maintaining CSAT above 87%.

Zendesk Technical Troubleshooting SLA Management Customer Support Document Verification KYC Multitasking Communication Skills

Bilingual English Instructor

Jungle English Center

Oct 2023 - Sep 2024 (11 months)

Delivered structured English lessons to diverse learner groups, focusing on grammar, pronunciation, and vocabulary. Provided corrective feedback on speaking and writing, adapting complex concepts for Vietnamese speakers.

English Teaching Grammar Pronunciation Vocabulary Feedback Cultural Adaptation

Freelance Vietnamese AI Linguistic Trainer

Outlier

Aug 2022 - Aug 2023 (1 year)

Edited AI-generated Vietnamese content for naturalness and cultural accuracy. Evaluated AI responses for fluency and provided feedback to improve LLM outputs.

AI Training Vietnamese Editing Cultural Nuances LLM Feedback

Freelance Marketing Assistant

Comrade Cadre

Aug 2022 - Jun 2023 (10 months)

Assisted in daily conversations and planned marketing campaigns. Handled customer complaints, adjusted campaigns, wrote social media posts, and analyzed engagement.

Marketing Campaigns Social Media Customer Support Trend Analysis Content Writing