H.L. Norman
@hlnorman
E-commerce Manager with a demonstrated track record of propelling business growth
What I'm looking for
As a seasoned E-commerce Manager, I leverage my expertise in data-driven strategies, cross-functional collaboration, and innovative problem-solving to drive business growth. With a strong background in UX/UI design, conversion rate optimization, and product management, I excel at optimizing online presence and elevating customer experiences.
Throughout my career, I have successfully increased conversion rates for multiple e-commerce clients, transformed customer experiences through optimization strategies, and launched new product offerings. My expertise in UX/UI design, heuristic analysis, and A/B testing enables me to craft high-converting experiences that drive revenue growth.
In addition to my professional pursuits, I am passionate about sustainability in design, 3D design, and community involvement. I volunteer with Team Rubicon, a disaster relief organization, and enjoy painting, Muay Thai, and running in my free time.
Experience
Work history, roles, and key accomplishments
Independent CRO and Website Optimization Consultant
Self-Employed
Feb 2023 - Present (2 years 4 months)
Provided detailed e-commerce website audits, offered A/B testing and ongoing optimization management services, and delivered insight and direction regarding branding, UX/UI, and tone & subject matter of website copy to improve conversion rates.
Solidworks Product Development Consultant
Self-Employed
May 2023 - Present (2 years 1 month)
Worked through the design development process with clients to help them best execute their ideas, creating 3D models and assemblies in Solidworks as well as dimensioned drawings, section views, and detail sections for manufacturing.
Growth Product Manager
Upsie Technology, Inc
Nov 2021 - Dec 2022 (1 year 1 month)
Transformed Upsie's CX through optimization strategies, rebranding, and user-driven feature enhancements, leading to a 37% revenue increase, 18% more transactions, and 16% higher AOV.
Freelance UX/UI Designer
Various Clients
Jan 2019 - Feb 2020 (1 year 1 month)
Designed cross-platform experiences, including mobile app, and collaborated closely with developers, applying universal design principles to enhance usability for diverse user profiles.
CRO Specialist
EmberTribe
Jun 2020 - Nov 2021 (1 year 5 months)
Spearheaded conversion rate optimization efforts, designed high-converting experiences, and established and managed the CRO Department, training junior employees on optimization practices.
Owner & Founder
Hillary Norman Designs, LLC
Jan 2016 - Jan 2020 (4 years)
Pioneered design services with entrepreneurial instincts, honing skills in UX/UI design, client satisfaction, and branding strategies.
Co-Founder
WindowShopCafe.com
Feb 2018 - Aug 2018 (6 months)
Orchestrated site architecture, branding, and marketing strategies for a successful Shopify store, leveraging behavioral data and analytics to improve user experience and drive conversions.
Education
Degrees, certifications, and relevant coursework
H.L. hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
www.hillarynormanart.comSocial media
Job categories
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