HJ M
@hjm
Experienced operations, administrative and project manager specializing in digital transformation, process improvement, and training.
SingaporeWhat I'm looking for
I am an experienced operations, administrative and project manager with a strong background in digital transformation, process improvement, IT support, HR resourcing, and training. I have led cloud information management, Salesforce reporting, automation projects, managed vendors in app and platform customization, and development of a Python-based printing programme while mentoring IT staff and managing cross-functional teams.
I deliver measurable service improvements through data analysis, SOP creation, and restructured training programmes, and I bring a collaborative, creative mindset focused on professionalism, integrity and service excellence.
Experience
Work history, roles, and key accomplishments
Project Manager
Mind Stretcher Education Group
Jul 2020 - Mar 2025 (4 years 8 months)
Managed digital transformation and operations across IT, training and marketing functions, delivering system integrations and process automations that improved reporting and teacher deployment efficiency. Led staff training, Salesforce reporting and printing programme implementation across the organisation.
Academic Administrator
Institute of Arts and Sciences
Dec 2017 - May 2020 (2 years 5 months)
Provided academic and office administration, faculty instruction and programme management while supporting HR, IT and marketing efforts to sustain course delivery and stakeholder communications. Delivered translation and secretarial support to management and academic boards.
Transcription Specialist
DTI Corporation
May 2017 - Dec 2017 (7 months)
Delivered legal transcription services for subordinate and supreme court proceedings, ensuring accurate verbatim records and timely turnaround for legal clients.
Client Services Executive
Various Creative Agencies
Aug 2005 - Feb 2017 (11 years 6 months)
Supported account management and project delivery across advertising clients, contributing to pitches, copywriting and transcreation for campaigns spanning ATL, BTL, digital and events.
Quality Assurance Officer
ISS Facility Services
Jul 2014 - Apr 2016 (1 year 9 months)
Sole in-charge of outpatient QA advancing QHSE by developing audit tools, conducting audits and presenting KPI reports; liaised with vendors and prepared for internal and external audits including BCM and JCI.
Administrator / Executive
Singapore Planned Parenthood Association
Apr 2011 - Jul 2014 (3 years 3 months)
Managed office administration, governance and helpline services while providing secretariat support, stakeholder liaison and programme development for the voluntary welfare organisation and represented the association at regional IPPF strategy consultations.
Administration Officer
IDP Education Australia Ltd
Jan 1999 - Apr 2005 (6 years 3 months)
Handled administration, marketing, event management for study fairs and course/exam supervision while training staff on application data entry and maintaining customer service operations.
Education
Degrees, certifications, and relevant coursework
WSQ / Singapore Workforce Skills Qualifications
WSQ Advanced Certificate in Training and Assessment, Training and Assessment
2019 - 2019
Awarded the WSQ Advanced Certificate in Training and Assessment (ACTA, 5th version).
SCCIOB (Diploma provider)
Diploma in Translation and Interpretation, Translation and Interpretation
2018 - 2018
Completed a Diploma in Translation and Interpretation.
DTI Corporation / transcription programme
Transcription Training Programme, Transcription
2017 - 2017
Completed a Transcription Training Programme.
Institute of Technical Education or equivalent
Train the Trainers - Coaching Skills, Training and Assessment
Completed a Train-the-Trainers coaching skills programme.
TPTÜV SÜD PSB
ISO 22301:2012 BCM Internal Audit, Business Continuity Management / QHSE
2015 - 2015
Completed ISO 22301:2012 BCM Internal Audit training.
Google / online course provider
Certificate in Digital Marketing, Digital Marketing
2015 - 2015
Completed a Certificate in Digital Marketing and Google AdWords.
QuESH (quality training provider)
Internal Auditor Training, Quality Assurance / Internal Auditing
2014 - 2014
Completed Internal Auditor Training for ISO9001:2008, ISO14001:2004 and OHSAS18001:2007.
NSNational University of Singapore
Bachelor of Arts, English Language & Psychology
2000 - 2002
Grade: With Merit
Completed a Bachelor of Arts with Merit majoring in English Language and Psychology.
Nanyang Junior College
GCE A Level, General pre-university
1997 - 1998
Completed GCE 'A' Level studies.
Singapore Chinese Girls' School
GCE O Level, Secondary education
1994 - 1996
Completed GCE 'O' Level studies.
ABABRSM
ABRSM Grade 5, Music
1993 - 1993
Achieved ABRSM Grade 5 Theory of Music and Piano Practical.
Edward de Bono Centre or course provider
Six Thinking Hats Junior Course, Creative thinking
1993 - 1993
Completed Edward de Bono's Six Thinking Hats junior course.
Singapore Chinese Girls' School
PSLE, Primary education
1992 - 1992
Completed the Primary School Leaving Examination (PSLE).
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Social media
Job categories
Skills
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