Open to opportunities

hitesh dogra

@hiteshdogra

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Visionary operations and tech support professional with 4+ years experience.

India

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What I'm looking for

I seek a dynamic role that fosters growth, innovation, and teamwork.

I am a highly motivated operations and tech support professional with over 4 years of cross-functional experience in logistics, technology integration, content writing, and gaming. My journey has equipped me with the skills to manage day-to-day operations, foster client relationships, and monitor network performance effectively. I thrive in fast-paced environments and have a proven ability to lead teams and solve problems analytically.

Currently, I serve as a Network Operation Center (NOC) Analyst at Superplay Co., where I monitor and maintain network performance to optimize user experience in the gaming industry. My previous role as an Operational Manager at Signodrive Logistics allowed me to lead logistics operations across multiple locations, implementing technology-driven solutions that enhanced efficiency. I am passionate about continuous improvement and dedicated to delivering high-quality service to clients.

Experience

Work history, roles, and key accomplishments

Current

Network Operation Center (NOC) Analyst

Current

Superplay Co.

Feb 2024 - Present (1 year 4 months)

Monitored and maintained network performance and service reliability to optimize user experience in the gaming industry. Troubleshot and resolved network issues promptly to minimize downtime. Collaborated with technical teams to enhance operational processes.

Troubleshooting Reliability Operations Grafana

Operational Manager

Signodrive Logistics

Led day-to-day operations for logistics and transportation, managing a large team of supervisors and drivers. Directed operations across multiple locations, overseeing client needs for major companies. Spearheaded technology implementations across PAN India sites, optimizing processes through tech-driven solutions.

Logistics Team Leadership Client Relationship Management Process Optimization ERP Systems

Assistant Key Account Manager

Traqo Technologies

Provided end-to-end client management for SIM-based tracking solutions. Ensured high client satisfaction by delivering timely updates and efficiently addressing client requirements. Enhanced service reliability by proactively managing tracking operations.

Client Management Account Management Reliability Tracking Portals Communication

Education

Degrees, certifications, and relevant coursework

Manipal University, Jaipur

Master of Business Administration, Operations Management

Currently pursuing a Master of Business Administration (MBA) in Operations Management. This program focuses on optimizing logistics processes and resource allocation to improve efficiency.

Dyal Singh College, Delhi University

Bachelor of Arts, Human Resource Management

Grade: 72%

Completed a Bachelor of Arts (BA) in Human Resource Management, graduating with a 72% grade. This degree provided a foundation in human capital management and organizational behavior.