Open to opportunities

Imroze Jehangir

@imrozejehangir

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Passionate travel and hospitality professional with over a decade of experience.

India

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What I'm looking for

I am looking for a role that values customer-centric service and offers opportunities for professional growth.

I am a dedicated travel and hospitality professional with over a decade of experience in aviation and luxury travel planning. My career has been defined by a commitment to delivering exceptional guest service and creating personalized experiences for global travelers. I pride myself on my ability to ensure safety and professionalism while maintaining high service standards.

Throughout my career, I have worked as a Flight Attendant with Swiss International Air Lines, where I delivered exceptional service in both premium and economy cabins. My role involved managing high-stress situations with empathy and leading training for junior crew members. I also have experience as a Travel Consultant, where I designed customized holiday packages and maintained strong relationships with global travel partners. My background in hospitality training and emergency preparedness further enhances my ability to provide top-notch service.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Swiss International Air Lines

Jul 2022 - Present (3 years)

Delivered exceptional guest service in premium and economy cabins for international travellers. Handled hospitality duties while ensuring adherence to safety and emergency protocols. Promoted airline's brand image through refined service etiquette and cultural sensitivity.

Guest Service Cultural Sensitivity Onboard Training

Flight Attendant

Swiss International Air Lines

Aug 2011 - Jun 2021 (9 years 10 months)

Guest Service Cultural Sensitivity Onboard Training

Travel Consultant (Retail & FIT)

Swiss Tours

Apr 2009 - Jul 2011 (2 years 3 months)

Designed customized holiday packages and luxury travel itineraries. Handled end-to-end bookings for flights, accommodations, visas, and activities. Acted as a hospitality advisor, offering insights based on traveller preferences and budgets.

Itinerary Design Client Relationship Management Travel Software

Education

Degrees, certifications, and relevant coursework

National Academy

Certificate, English Grammar & Phonics

Completed a comprehensive program focused on English grammar rules and phonetics. Developed strong foundational skills in language structure and pronunciation.

Asian College of Teachers

Diploma, Pre & Primary Teacher Training

Undertook training in pre and primary teaching methodologies. Gained expertise in child development, curriculum planning, and classroom management techniques.

H.R. College of Commerce & Economics, Mumbai

M.Com, Management

Pursued a Master of Commerce with a specialization in Management. Focused on advanced business principles, organizational behavior, and strategic management.

H.R. College of Commerce & Economics, Mumbai

Advanced Diploma, Tourism & Travel Management

Activities and societies: Awarded: Regional Director’s Tourism Award (Western & Central India)

Completed an advanced diploma in Tourism & Travel Management. Awarded the Regional Director's Tourism Award for Western & Central India, demonstrating excellence in the field.

H.R. College of Commerce & Economics, Mumbai

B.Com, Business Management

Grade: 1st Rank

Activities and societies: Awarded: Mumbai University Prize for 1st Rank in Business Management

Earned a Bachelor of Commerce with a focus on Business Management. Recognized with the Mumbai University Prize for achieving the 1st Rank in Business Management.