Ebin Mathew

I’m a travel and tourism management graduate with confidence to take responsibility in customer-facing operations. I’m recognized for delivering outstanding customer service that builds satisfaction and loyalty, especially within hospitality and travel settings.

In my internships, I supported end-to-end travel operations—handling ticketing, visa application processes, appointment booking, and passport renewal. I also worked on tour package management and customer relationship activities to keep service smooth and responsive.

I bring strategic planning skills to build travel itineraries that consider client preferences, budget constraints, and logistical requirements. I enjoy collaborating with cross-functional teams, negotiating when needed, and maintaining service-level expectations to ensure reliable customer support.