At Lifted, I troubleshoot the on-premises side of hybrid Microsoft 365 tenants, including Active Directory, Entra Connect sync, Group Policy, and internal DNS. I also trace mail-flow failures to transport rule conflicts, hybrid routing, and connector misconfiguration.
At Wicresoft, I supported Microsoft 365 customers across first-, second-, and third-line roles. As Lead Support Engineer, I closed 1,500+ cases a year at about 95% first-contact resolution and guided administrators through Exchange hybrid deployments and tenant migrations.
I also coached nine L1 and L2 engineers through case reviews and one-to-one sessions, and wrote incident procedures and KB articles. In earlier Wicresoft work, I built Graph API integrations and PowerShell tools for audit extraction, user lifecycle tasks, licensing, and mailbox reporting.
In my own Microsoft 365 tenant and Windows Server environment, I configured a domain controller and hybrid identity, set up Exchange Online authentication, and applied Conditional Access, Defender, and Purview policies. I hold the MS-102 Microsoft 365 Administrator Expert and SC-300 Identity and Access Administrator Associate certifications.
