Manish Gope

I’m a Customer Support Executive with 2 years of experience handling flight bookings, cancellations, refunds, and rebooking across voice, email, and chat. I consistently maintain a 98%+ quality score in a fast-paced, multi-channel travel support environment, resolving real-time queries on flight status, schedule changes, and passenger ticketing.

At HappyFares, I handle end-to-end customer requests while processing bookings, ticket confirmations, cancellations, and refunds in line with airline policies and SLA timelines. I manage rebooking and rescheduling efficiently, deliver real-time updates on delays and schedule changes, coordinate with airlines and internal teams for complex itinerary and fare issues, and resolve escalations with empathy and professionalism to support strong CSAT.