
HIMANSHU SOLANKI
@himanshusolanki3
I resolve customer service, billing, refund, and account issues through empathetic, solution-focused support.
What I'm looking for
I've supported Amazon customers by resolving service, billing, refund, replacement, exchange, and account-related concerns.
I investigate issues, follow established processes, document interactions accurately, and coordinate with relevant teams to deliver appropriate resolutions.
At Edlords, I combined sales development with help desk support, using needs analysis, follow-up, and clear communication to recommend services and assist users.
My background also includes practical construction-site exposure with Delhi Development Authority, supported by a B.Tech and working knowledge of MS Office, Python, and AutoCAD.
Experience
Work history, roles, and key accomplishments
Handled customer queries and service requests through professional, empathetic, and solution-oriented communication. Resolved service and billing concerns, including refunds, replacements, exchanges, and account-related issues.
Sales Development Representative
Edlords
Oct 2019 - Mar 2020 (5 months)
Presented, promoted, and sold services to existing and prospective customers using structured communication. Performed cost-benefit and needs analysis to understand customer requirements and recommend relevant services.
Help Desk Specialist
Edlords
Jun 2019 - Aug 2019 (2 months)
Supported users with service-related questions and basic issue resolution; communicated information clearly and escalated issues when required.
Trainee
Delhi Development Authority
Jun 2018 - Jul 2018 (1 month)
Worked under the guidance of a site engineer at the construction work of MIG flats and gained practical exposure to site operations.
Education
Degrees, certifications, and relevant coursework
Guru Gobind Singh Indraprastha University
Bachelor of Technology, Engineering
2015 - 2019
Pursued a Bachelor of Technology degree, gaining knowledge in engineering and construction.
Availability
Location
Authorized to work in
Salary expectations
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