Looking for a job

HIMANSHU SOLANKI

@himanshusolanki3

Message

I resolve customer service, billing, refund, and account issues through empathetic, solution-focused support.

India

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve service and billing concerns, communicate clearly with customers, and contribute to a collaborative, solution-focused team.

I've supported Amazon customers by resolving service, billing, refund, replacement, exchange, and account-related concerns.

I investigate issues, follow established processes, document interactions accurately, and coordinate with relevant teams to deliver appropriate resolutions.

At Edlords, I combined sales development with help desk support, using needs analysis, follow-up, and clear communication to recommend services and assist users.

My background also includes practical construction-site exposure with Delhi Development Authority, supported by a B.Tech and working knowledge of MS Office, Python, and AutoCAD.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Amazon

Dec 2025 - Sep 2026 (9 months)

Handled customer queries and service requests through professional, empathetic, and solution-oriented communication. Resolved service and billing concerns, including refunds, replacements, exchanges, and account-related issues.

Customer Service Complaint Handling Billing Refunds Issue Resolution Communication Skills Problem Solving Microsoft Office

Sales Development Representative

Edlords

Oct 2019 - Mar 2020 (5 months)

Presented, promoted, and sold services to existing and prospective customers using structured communication. Performed cost-benefit and needs analysis to understand customer requirements and recommend relevant services.

Sales Support Communication Skills Needs Analysis Customer Relationship Management Follow up