Himanshu Hardaha
@himanshuhardaha
Non-Voice Operations Specialist at Stellarserve, handling 150+ daily digital interactions and booking updates with 98% accuracy.
IndiaWhat I'm looking for
At Stellarserve, I handle 150+ written and digital customer interactions daily, process booking changes and cancellations, and update itinerary databases with 98% accuracy. I also resolve service escalations and document cases in the company CRM.
Across travel support roles at I2A Technologies, Destink, and Vev Travels, I supported reservation and ticketing workflows, including hotel bookings, flights, car rentals, and Amtrak reservations. My work included a 4.8/5 CSAT score at I2A Technologies and a 95% first-contact resolution rate at Vev Travels.
Experience
Work history, roles, and key accomplishments
Business Development & Operations Agent
Stellarserve
Jun 2026 - Present (4 months)
Managed high-volume queue workflows, executing 150+ written and digital customer interactions daily within strict SLAs. Processed complex booking modifications and maintained a 98% accuracy rate.
Customer Service Executive
I2A Technologies
Jan 2026 - May 2026 (4 months)
Maintained high performance across digital inbound support queues, resolving account queries and building robust customer relationships. Guided global users through automated reservation lifecycles and maintained a 4.8/5 CSAT score.
Business Development Agent
I2A Technologies
Jun 2025 - Aug 2025 (2 months)
Managed consumer account data entry and itinerary tracking, verifying high-volume inputs against strict operational compliance. Processed digital car rental reservations and modified backend logistics for global travel accounts.
Business Development Agent
Destink
Jan 2025 - Jun 2025 (5 months)
Administered Amtrak train reservation support, updating schedules, ticketing logs, and travel disruption reports. Mitigated travel disruptions and routing conflicts on digital channels, securing a 95% first-contact resolution focus.
Customer Service Executive
Vev Travels
Jan 2024 - Sep 2024 (8 months)
Managed digital data coordination across hotel bookings, global flight ticketing, and car rental services. Documented itinerary adjustments and verified backend modifications to meet quality targets.
Education
Degrees, certifications, and relevant coursework
Shri Ram Institute of Science and Technology
Bachelor of Technology, Civil Engineering
Bachelor of Technology in Civil Engineering, graduated in June 2023.
Government Polytechnic College
Diploma, Civil Engineering
Diploma in Civil Engineering, graduated in May 2020.
Samdariya Public School
Secondary School Certificate, General Studies
Completed secondary school education (Class 10th) in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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