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Himanshu Chauhan

@himanshuchauhan7

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KPO Analyst at Office beacon LLC (Lane Seven), handling customer inquiries and complaints through FDM4 CRM.

India

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At Office beacon LLC(Lane Seven), I handle customer inquiries and complaints using Gmail and FDM4 CRM Software, and provide assistance through call support.

I also share daily updates, resolve issues, and follow up with customers. I train and mentor junior team members on CRM tools and client service protocols.

At Webmyne Systems (Loganville family medicine), I supported clients and customers through HubSpot and Gmail, responding to inquiries by phone and email and helping resolve issues.

My earlier work included managing social media and inbound leads at ForeverLiving (Waf Entrepreneur), and creating and scheduling posts at TriOptus for At&t and CitiBank (Financial), using Canva, PicsArt, and Afterlight.

Experience

Work history, roles, and key accomplishments

Current

KPO Analyst - Customer Relationship Management

Current

Office Beacon LLC (Lane Seven)

May 2025 - Present (1 year 5 months)

Handled customer inquiries and complaints via Gmail and FDM4 CRM software. Delivered timely updates, provided accurate assistance via call support, and ensured high customer satisfaction through issue resolution and follow-ups.

Gmail FDM4 CRM Customer Service Issue Resolution Training Mentorship

BPO Associate – Customer Service & Operations

Webmyne Systems

Mar 2023 - Apr 2025 (2 years 1 month)

Provided accurate support and issue resolution using HubSpot and Gmail platforms. Responded to client and customer inquiries via phone and email efficiently, ensuring quality service and clear communication.

HubSpot Gmail Customer Service Issue Resolution Communication Skills

Marketing & Social Media Specialist

Forever Living

Jun 2020 - Feb 2022 (1 year 8 months)

Managed client social media platforms, engaging with potential leads and responding to customer inquiries. Handled inbound leads, prepared reports on lead activity and conversion outcomes.

Social Media Management Lead Generation Customer Engagement Reporting Billing

Assistant Social Media Management

TriOptus

Jan 2019 - Mar 2020 (1 year 2 months)

Built and maintained relationships with clients by providing support, information, and guidance. Created and scheduled engaging social media posts using Canva, PicsArt, and Afterlight to support brand goals.

Social Media Management Canva PicsArt Afterlight Customer Relationship Management