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Himani Patel

@himanipatel1

I lead cloud-platform operations, process improvements, and escalations for regulated programs serving 70+ institutions.

United States

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What I'm looking for

I'm looking to lead operational delivery, process improvement, and cross-functional technical programs where I can improve reliability, compliance, and measurable outcomes.

At the National Association of Boards of Pharmacy, I own end-to-end operations for a cloud-based testing platform serving 70+ institutions, sustaining approximately 99% uptime in a regulated, time-sensitive environment. I lead Tier 2/3 escalations, coordinate internal teams and vendors, and build SQL and Excel dashboards for compliance, throughput, and executive reporting.

I turn manual, inconsistent processes into measurable workflows: I reduced permission errors by approximately 40%, recurring support tickets by approximately 25% year over year, and audit turnaround by approximately 50%. I also built LMS training, documentation libraries, access controls, and change-management practices that strengthen onboarding and audit readiness.

Through Openrize, I deliver technical consulting engagements from requirements through deployment and handoff, building workflow automations, integrations, POS systems, and reporting for clients. My computer science background helps me translate business needs into practical technical execution.

Experience

Work history, roles, and key accomplishments

Current

Program Supervising Coordinator

Current

National Association of Boards of Pharmacy

Apr 2023 - Present (3 years 4 months)

Owns end-to-end operations for a cloud-based testing platform serving 70+ institutions, sustaining ~99% uptime. Leads Tier 2/3 escalation management and drives process improvements.

Program Management Operations Management Escalation Management SQL Excel Jira ServiceNow Zendesk LMS AWS RBAC IAM HIPAA GDPR ITIL

Current

Founder & Technical Consultant

Current

Openrize

Jan 2022 - Present (4 years 7 months)

Delivers client engagements end to end, managing scope, timelines, and communication. Designs workflow automation and system integrations to eliminate manual processes.

Consulting Project Management Workflow Automation System Integration POS systems Data Migration Client Management

Program Coordinator

National Association of Boards of Pharmacy

Feb 2024 - Feb 2026 (2 years)

Managed program operations, including access lifecycle design and compliance monitoring. Built dashboards and documentation to improve audit readiness and reduce support tickets.

Program Management Operations Management SQL Excel Access Management Compliance Documentation LMS

Exam Eligibility Assistant

National Association of Boards of Pharmacy

Apr 2023 - Feb 2024 (10 months)

Supported exam eligibility processes and contributed to operational improvements in a regulated environment.

Operations Support Customer Service Data Entry Compliance

Computer Science Mentor

DePaul University

Dec 2022 - Apr 2023 (4 months)

Mentored 50+ students in coding, software development, cloud computing, and security. Built custom tutorials and provided technical feedback.

Mentor Curriculum Development Cloud Computing Security Coding

System Administrator

Heritage-Crystal Clean LLC

Apr 2022 - Aug 2022 (4 months)

Directed post-merger digital file governance and data migration. Developed automated error-detection logic in Excel and managed secure access workflows.

System Administration Data Migration Excel Access Management Windows Server Network Infrastructure