Himani nagrale
@himaninagrale
IT Support Administrator focused on fast, customer-first end-user solutions.
IndiaWhat I'm looking for
I’m an IT Support Administrator with 6+ years of experience delivering technical support for end-user systems and infrastructure. I maintain seamless workplace technology by handling Wi‑Fi, printers, conferencing systems, and user issues across Outlook, Teams, and VPN with clear, timely resolutions.
I’ve also driven measurable improvements—implementing infrastructure check schedules that enhanced efficiency by 15%, creating an IT asset tracking system that improved equipment utilization by 30%, and training colleagues to reduce ticket resolution time by 25%. From managing the Joiner-Mover-Leaver lifecycle to administering user access in Azure Entra ID, Microsoft Exchange Admin Center, and Teams Admin, I focus on secure, policy-compliant operations and continuous service improvement.
Experience
Work history, roles, and key accomplishments
IT Support Administrator
ACA Group
Feb 2023 - Present (3 years 3 months)
Implemented routine checks for infrastructure assets, improving operational efficiency by 15%. Managed Joiner-Mover-Leaver account lifecycle and administered Azure Entra ID, Exchange, and Teams Admin, while improving asset utilization by 30%, cutting ticket resolution time by 25%, and leading a laptop refresh initiative.
Provided first-level IT support for employees of a UK-based bank via phone, email, and ticketing systems, ensuring timely resolution of end-user issues. Performed password resets and software installs/updates, configured and troubleshot VPN for secure access, supported Outlook email/calendar issues, and maintained detailed support documentation.
Education
Degrees, certifications, and relevant coursework
Pune Institute of Computer Technology
Master of Engineering
Master of Engineering at Pune Institute of Computer Technology in 2019.
Smt. Kashibai Navle College of Engineering
Bachelor of Engineering
Bachelor of Engineering at Smt. Kashibai Navle College of Engineering in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Himani?
You can contact Himani and 90k+ other talented remote workers on Himalayas.
Message HimaniFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
