Ayush Sharma
@ayushsharma18
Senior IT Support Engineer and team lead specializing in Azure/Entra, MSP, and enterprise security automation.
IndiaWhat I'm looking for
I’m a Senior IT Support Engineer with 6+ years of MSP, cloud, and infrastructure experience, and I currently lead a 5-engineer team across 20+ MSP clients at Team Logic IT. I specialize in Azure/Entra ID, hybrid AD, and enterprise firewall management, and I focus on turning complex environments into repeatable SOP-driven delivery.
I’ve delivered end-to-end Azure Virtual Desktop deployments using Nerdio, built BCDR plans for 8 clients, and used API-driven automation to eliminate manual monitoring overhead. I take security engineering seriously—securing email environments, enforcing MFA and Conditional Access, and integrating NinjaRMM/Acronis/Augmentt with Autotask PSA—while continuously improving team throughput and ownership; I was promoted to the 3rd most senior role within 4 months of joining.
Experience
Work history, roles, and key accomplishments
Senior Support Engineer
Team Logic IT
Mar 2024 - Present (2 years 3 months)
Led a 5-engineer team across 20+ MSP clients, setting technical direction and creating SOPs that cut onboarding time for new hires. Managed NinjaRMM patching for 300–500 devices, secured hybrid Azure/Entra ID with MFA and Conditional Access, and automated security alerts by integrating NinjaRMM, Acronis, and Augmentt with Autotask PSA via APIs.
Client Onboarding Engineer
Real Time Data Services (Ace Cloud Hosting)
Sep 2022 - Mar 2024 (1 year 6 months)
Deployed 100+ Windows Server environments (dedicated, shared, and clustered) to meet client SLAs and NCR requirements, ensuring zero data loss during migrations of 5+ critical platforms. Administered Active Directory for 50+ client environments and automated recurring server tasks using .bat and PowerShell scripting.
Senior Analyst – IT Support
Capgemini
Sep 2021 - May 2022 (8 months)
Supported 200+ end users for Tropical Smoothie Cafe by resolving end-to-end AD, DNS, firewall, TCP/IP, and Outlook issues. Provisioned M365 licenses and triaged ServiceNow incidents while using Outlook message trace to recover deleted files and missing emails.
Senior Technical Associate
Tech Mahindra
Feb 2020 - Jun 2021 (1 year 4 months)
Provided Windows L2/L3 support for Verizon server infrastructure, including OS installs, driver troubleshooting, and incident resolution while maintaining SLA compliance. Managed LAN environments with Cisco routers and resolved Active Directory issues such as lockouts, DHCP errors, and replication failures.
Education
Degrees, certifications, and relevant coursework
Poornima University
Bachelor of Technology (B.Tech), Electronics & Communication Engineering
Completed a B.Tech in Electronics & Communication Engineering at Poornima University, Jaipur (2016).
St. Paul's Senior Secondary School
Senior Secondary, Senior Secondary (PCM)
Completed Senior Secondary (PCM) at St. Paul's Senior Secondary School (2011).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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