Mayur Bari
@mayurbari1
IT support engineer with Azure VM and identity support experience at Tech Mahindra; resolved tickets within SLA and handled Azure Monitor alerts.
IndiaWhat I'm looking for
At Tech Mahindra, I delivered L1 support for Azure VMs, storage, networking, and AAD. I resolved tickets within SLA, handled Azure Monitor alerts, and escalated incidents to L2/L3 with documentation.
At Zensar, I managed Azure AD and O365 accounts, licenses, and groups, and supported onboarding, offboarding, application access, and VPN management. Earlier, I provided service desk and system support at FIS and OVTL, covering desktop, network, hardware, and account issues.
Experience
Work history, roles, and key accomplishments
Delivered L1 support for Azure VMs, Storage, Networking, and AAD. Resolved tickets within SLA and handled alerts via Azure Monitor.
Managed Azure AD and O365 user accounts, licenses, groups, and distribution lists. Handled onboarding/offboarding and application access for Salesforce, ERP/AX, and Oracle.
Provided L1 service desk support for network, desktop, hardware, VPN, and O365. Managed AD users, Outlook issues, and Windows patching using WSUS/SCCM.
System Support Engineer
OVTL
Jul 2015 - Jul 2017 (2 years)
Delivered L1/L2 support for OS, applications (SQL, Oracle, QTP), and hardware. Managed CMS tickets, printers, antivirus, and asset inventory.
Education
Degrees, certifications, and relevant coursework
North Maharashtra University
Bachelor of Engineering, Information Technology
Grade: 67.66%
Completed Bachelor of Engineering in Information Technology with 67.66%.
Government Polytechnic Jalgaon
Diploma, Information Technology
Grade: 63.53%
Completed Diploma in Information Technology with 63.53%.
Nasik Board
SSC, General
Grade: 77.76%
Completed SSC with 77.76%.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing
2024 - 2024
Earned Microsoft Certified: Azure Fundamentals (AZ-900) in August 2024.
ITIL
ITIL Foundation Basic, IT Service Management
Earned ITIL Foundation Basic certification.
ITIL
ITIL 4, IT Service Management
Earned ITIL 4 certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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