Hillary Resa
@hillaryresa
Dynamic professional with expertise in administration and IT support.
What I'm looking for
I am a dynamic and results-driven professional with extensive experience in administration, IT support, and client management. Over the years, I have honed my skills in leading teams, managing projects, and expanding markets. My role as Company Administrator at Trade Bells Service has allowed me to excel in client relationship management, ensuring high satisfaction and fostering a collaborative environment among my team of 25 colleagues.
Throughout my career, I have successfully overseen the planning and organization of client projects, ensuring timely execution and enhancing office efficiency through comprehensive administrative support. My technical expertise in IT systems has been crucial in maintaining smooth operations, and I have a proven track record of developing and expanding markets, significantly increasing client bases and revenue. I am committed to delivering exceptional results and continuously improving processes to drive business success.
Experience
Work history, roles, and key accomplishments
Company Administrator
Trade Bells Service
May 2009 - Present (16 years)
Managed client relationships and led a team of 25 colleagues, ensuring high satisfaction and successful project execution. Provided administrative support and performed IT functions to enhance office efficiency and market expansion.
IT Help Desk
NCM India Pvt Ltd
Dec 2008 - May 2009 (5 months)
Maintained computer and network systems, provided IT support, trained staff on software applications, and supported the graphics design team using Photoshop.
Office Administrator & IT Executive
Kimberly Ryan Ltd
Dec 2008 - May 2009 (5 months)
Provided administrative and IT support for the Nairobi office, ensuring smooth operations and contributing to market expansion for Kimberly Ryan products and services.
Specialist Technical Support
IBM Daksh
Jan 2007 - Jan 2007 (-1 years 11 months)
Assisted clients with troubleshooting OS issues, resolved hardware and software problems, and maintained system security through updates and service packs.
Education
Degrees, certifications, and relevant coursework
Guru Nanak Dev University
Bachelor of Science, Information Technology
2002 - 2006
Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT including software development, systems analysis, and network management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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