Hijab Fatima
@hijabfatima2
I support US clients through responsive service, scheduling, and relationship management.
PakistanWhat I'm looking for
I've supported US-based healthcare, dental, and property management clients through TechSharks, serving as the first point of contact for patients, leads, tenants, and vendors. I handle inquiries, appointment scheduling, prescription refill requests, records, and follow-up communication across high-volume accounts.
At Medlife, Chicago Implant Studio, and Trusted Homes, I've converted inbound leads into consultations, coordinated multi-branch scheduling, maintained CRM and billing records, and managed a portfolio of 30–50 rental properties. I bring a client-first approach, fluent English and native Urdu communication, and hands-on experience with Pipedrive, Dental Cloud, ChatGPT, and Gemini.
Experience
Work history, roles, and key accomplishments
Client Services Specialist / Medical Virtual Assistant
Medlife
Jan 2023 - Dec 2024 (1 year 11 months)
Served as first point of contact for patients, resolving prescription refill requests, scheduling needs, and general inquiries. Supported multiple hospital branches while maintaining quality and response times.
Client Services Specialist
TechSharks
Jan 2021 - Dec 2024 (3 years 11 months)
Served as a client services specialist for a US-registered company, handling client interactions and administrative tasks.
Client Services Specialist / Medical Virtual Assistant
Chicago Implant Studio
Jan 2022 - Dec 2023 (1 year 11 months)
Converted inbound leads into scheduled consultations through persuasive communication. Coordinated appointment scheduling and reminder outreach, reducing no-show rates.
Assistant Property Manager
Trusted Homes
Jan 2021 - Dec 2022 (1 year 11 months)
Managed client service operations for a portfolio of 30-50 US rental properties, serving as primary contact for tenants. Coordinated vendor management, invoicing, and billing records.
Education
Degrees, certifications, and relevant coursework
Bahria University
Bachelor's Degree, Accounting and Finance
Pursuing a Bachelor's degree in Accounting and Finance, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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