Hiba Yettefti Ouzekhti
@hibayetteftiouzekhti
Multilingual sales and patient advisory manager driving premium client experiences and revenue.
United KingdomWhat I'm looking for
I am a results-driven multilingual professional with over five years' experience delivering high-end patient advisory and sales services to international and high-net-worth clients on Harley Street. I blend relationship building, discretion, and bespoke patient journeys to consistently deliver strong outcomes.
In my current role as Sales & Patient Advisors’ Manager I lead and coach advisors to exceed sales targets, develop revenue-driven strategies, and oversee premium patient journeys while ensuring compliance and ethical practice. I analyse KPIs and CRM performance to drive continuous improvement.
Previously I achieved and maintained a 90% conversion rate as a Senior Patient Advisor, delivering high-value consultations, managing bookings and clinical software, and building long-term patient relationships. My experience spans frontline patient advisory, complaints resolution, and representing the clinic at live events to promote brand awareness.
I have additional experience in marketing, events coordination, luxury retail sales, and operational support, underpinned by a Master’s in Strategy & Management of Hotel Operations. I am committed to exceptional client experience, revenue growth, and leading teams to deliver consistent, measurable results.
Experience
Work history, roles, and key accomplishments
Sales & Patient Advisors’ Manager
Dr SW Clinics
May 2025 - Present (10 months)
Lead and coached patient advisors to exceed sales targets, developed revenue-driven sales strategies, and oversaw premium patient journeys while analysing KPIs and CRM performance.
Senior Patient Advisor & Sales
Dr SW Clinics
Jan 2024 - May 2025 (1 year 4 months)
Delivered high-value consultations and maintained a 90% conversion rate while building long-term patient relationships and managing bookings and clinical software.
Patient Advisor & Sales
Dr SW Clinics
Jan 2022 - Jan 2024 (2 years)
Acted as key patient contact guiding clients from enquiry to discharge, represented the clinic at events, and supported complaint resolution while maintaining compliance and detailed records.
Multilingual Office Administrator
Dr SW Clinics
May 2021 - Jan 2022 (8 months)
Welcomed and guided patients, managed bookings and doctors’ diaries, handled telephone enquiries with discretion, and assisted clinicians with administrative support to ensure smooth operations.
Marketing & Events Manager
Mediterranean Grill and Bakery Ltd
Dec 2020 - Apr 2021 (4 months)
Planned and coordinated live events and promotional campaigns, managed suppliers and budgets, and contributed to marketing materials and local advertising.
Sales Consultant
Harrods
Mar 2020 - Dec 2020 (9 months)
Consistently met weekly and monthly sales targets in a luxury retail environment while delivering exceptional customer service and handling high-volume customer interactions.
Education
Degrees, certifications, and relevant coursework
Unknown institution (Master's in Strategy & Management of Hotel Operations)
Master's Degree, Hospitality Management
Completed a Master's degree in Strategy & Management of Hotel Operations in 2017.
Unknown institution (Bachelor's in Operational Management of Hotels & Restaurants)
Bachelor's Degree, Hospitality Management
Completed a Bachelor's degree in Operational Management of Hotels & Restaurants in 2014.
Unknown institution (Baccalaureate in Science & Accounting Management)
Baccalaureate, Accounting Management
Obtained a Baccalaureate in Science & Accounting Management in 2011.
Availability
Location
United KingdomAuthorized to work in
Job categories
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