Herma Jepkoech
@hermajepkoech
Detail-oriented Virtual Assistant skilled in administrative support and project coordination.
KenyaWhat I'm looking for
I am a detail-oriented and results-driven Virtual Assistant with a strong background in administrative support, project coordination, and customer service. My expertise lies in calendar management, email correspondence, data entry, and client relationship management, all aimed at ensuring seamless workflow optimization. I excel at leveraging CRM tools and productivity software to enhance engagement and operational efficiency.
Throughout my career, I have successfully managed corporate social media accounts, founded the 44for1 Anti-Tribalism Campaign, and improved customer interactions at various organizations. My proactive approach to problem-solving and time management has allowed me to handle high-volume tasks with accuracy, ultimately providing exceptional support to clients and stakeholders alike.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Gro Pro Agrovet
May 2024 - Jul 2024 (2 months)
As a Customer Service Representative, I managed inquiries, resolved issues, and maintained accurate transaction records. Assisted customers via email and chat, ensuring fast and efficient resolution of inquiries to enhance customer satisfaction.
Virtual Assistant
Hope Hub Initiative
Apr 2024 - Jul 2024 (3 months)
As a Volunteer Virtual Assistant, I provided administrative and operational support, optimizing communication, data management, and stakeholder engagement to enhance organizational efficiency. Managed email communication and created spreadsheets to track donor information.
Education
Degrees, certifications, and relevant coursework
COCoursera
Certificate, Administrative Support
2024 - 2024
Completed a certificate program focused on administrative support, enhancing skills in organization, communication, and productivity tools.
ALAlison
Certificate, Customer Support
2024 - 2024
Achieved a certificate in customer support, developing competencies in customer service, communication, and problem-solving.
Nakuru College
Certificate, Computer Studies
2023 - 2023
Studied computer studies, gaining foundational knowledge in computer applications and information technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Herma?
You can contact Herma and 90k+ other talented remote workers on Himalayas.
Message HermaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
