Open to opportunities

Hensy Perez

@hensyperez

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Experienced training leader specializing in staff development and compliance across multi-state social services.

United States

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What I'm looking for

I seek a role leading learning and development in a mission-driven organization where I can design compliant, bilingual training programs, mentor trainers, and support staff growth.

I am a dedicated training professional with progressive leadership experience managing federal and city training programs across multiple states. At Cayuga Centers I advanced from Bilingual Skills Trainer to Assistant Director of Employee Training, supervising instructional trainers, coordinating New Hire Orientation, and ensuring compliance with contracts and stakeholder requirements.

I deliver data-driven learning solutions using LMS platforms, maintain certification programs (CPR/BLS), and adapt trainings to evolving regulatory needs. I bring bilingual communication in Spanish, strong program coordination, and a commitment to staff professional development and high-quality service delivery.

Experience

Work history, roles, and key accomplishments

Current

Assistant Director of Employee Training

Current

Cayuga Centers

Mar 2022 - Present (4 years)

Manage federal and city training programs across multiple states, coordinate and deliver new hire orientation (in-person and virtual), and supervise Instructional Trainers to ensure compliance with contracts and regulatory requirements.

Instructional Design Learning Management Systems & Compliance Staff Development Reporting Spanish

Senior Trainer

Cayuga Centers

Sep 2020 - Mar 2022 (1 year 6 months)

Coordinated and delivered trainings for new hires, prospective and active foster parents, and provided continuous staff development to meet evolving program needs.

Training Delivery Curriculum Development Regulatory Compliance Spanish

Agency Lead Trainer

Cayuga Centers

Jul 2017 - Sep 2020 (3 years 2 months)

Led recurring trainings for staff, new hires and foster parents, maintained training records and certifications in the LMS, and supervised Instructional Trainers while ensuring training met state and city regulations.

Team Supervision LMS administration Data Reporting Certification Management Program Coordination Spanish

Training Coordinator

Cayuga Centers

Aug 2015 - Jul 2017 (1 year 11 months)

Coordinated and conducted in-person new hire orientations, obtained/train-the-trainer certifications, and collaborated with leadership to monitor and maintain ongoing trainings.

Onboarding Monitoring Scheduling Spanish

Bilingual Skills Trainer

Cayuga Centers

Apr 2013 - Aug 2015 (2 years 4 months)

Mentored adolescents on life skills, developed lesson plans and departmental policies, coordinated student activities, and served as point of contact in supervisor's absence.

Curriculum Development Mentoring Policy Implementation Lesson planning Program Coordination Spanish

Barista

Starbucks Coffee

Jun 2010 - Sep 2014 (4 years 3 months)

Provided customer service, prepared and demonstrated beverage offerings, managed store opening/closing and assisted with sales reporting and payroll tasks.

Customer Service Point of Sale Inventory Management Cash Handling Food Safety