Open to opportunities

Ana Zabala Medina

@anazabalamedina

Message

Bilingual educator and corporate trainer specializing in customer experience and learning facilitation.

United States

Message

What I'm looking for

I seek a role in L&D or corporate training where I can design and deliver learner-centered programs, support cross-functional teams, and use data to improve onboarding and performance.

I am a bilingual English–Spanish educator and corporate trainer with over two years of experience delivering customer service training, onboarding, and performance coaching in high-volume, regulated environments.

I have designed and delivered engaging training plans, learning simulations, and job aids while providing hands-on technology instruction—notably supporting elderly learners—and acting as a liaison between training and operations to align performance goals.

Recognized for strong communication, empathy, and leadership, I use data (Power BI, Tableau) and adult learning principles to measure impact and continuously improve learning outcomes.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

ConEdison

Oct 2025 - Dec 2025 (2 months)

Provided bilingual English–Spanish support on natural gas safety compliance for NYC residents, educating customers on detector requirements and maintaining accurate documentation per city regulations.

Customer Support Bilingualism Regulatory Compliance Documentation Conflict Resolution

Learning Specialist

Alorica Dominicana

Apr 2024 - Jun 2025 (1 year 2 months)

Developed and delivered bilingual (English/Spanish) training programs and simulations for telecommunications new hires, improving onboarding effectiveness and supporting elderly learners with hands-on technology coaching.

Corporate Training Onboarding Job Aids Coaching

Bilingual Customer Service Rep

Alorica Dominicana

Aug 2022 - Mar 2024 (1 year 7 months)

Handled high-volume English and Spanish customer calls for Amazon, MLB and Verizon campaigns, providing empathetic support to elderly customers and earning promotion for strong performance and adaptability.

Customer Support Empathy Conflict Resolution Escalation Management Performance Coaching Documentation

Education

Degrees, certifications, and relevant coursework

Universidad APEC

Bachelor of Arts, English Language Teaching

2020 - 2024

Grade: GPA: 3.89; Thesis: 100/100; Summa Cum Laude

Completed a B.A. in English Language Teaching with high honors, graduating summa cum laude and completing a thesis with a perfect score while on a full academic scholarship.