Amy Wiara
@amywiara
Customer support and communications professional with audio production expertise, delivering clear, client-focused experiences in fast-paced teams.
United StatesWhat I'm looking for
I’m a dependable, detail-oriented professional with a strong background in audio production, team coordination, and client-focused work. I bring clear communication, adaptability, and strong problem-solving to fast-paced environments, and I can manage multiple responsibilities while quickly learning new systems and software.
Since January 2024, I’ve supported clients through freelance audio and media work by editing audio and video to improve quality and presentation. I’ve maintained consistent communication, met deadlines in a remote environment, and managed independent projects, timelines, and deliverables while working directly with clients and collaborators to meet specific needs.
Previously, I led audio operations as an Audio Crew Lead, coordinating setups and resolving technical issues in real time to maintain event quality. I also served as a Teaching Assistant, providing one-on-one guidance and adapting my communication style—experience that reinforces how I support people clearly and confidently. I’m currently seeking a remote customer support or chat-based role where I can contribute to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Freelance Audio & Media
Freelance Audio & Media
Jan 2024 - Present (2 years 2 months)
Edited audio and video to improve quality, clarity, and presentation while communicating consistently with clients and meeting remote deadlines. Managed independent projects, timelines, and deliverables while troubleshooting and applying audio production skills in a self-directed workflow.
Audio Crew Lead
SUNY Plattsburgh
Feb 2022 - Dec 2023 (1 year 10 months)
Oversaw audio operations for live events, coordinating staff to ensure smooth setup, execution, and breakdown of equipment. Identified and resolved technical issues in real time to maintain event audio quality.
Teaching Assistant
SUNY Plattsburgh
Jan 2022 - Dec 2023 (1 year 11 months)
Supported students in understanding course material by providing one-on-one guidance and answering university-level questions. Helped maintain an organized classroom environment and adapted communication to meet different learning needs.
Audio/Video Intern
Kettle Media Concepts
Jul 2019 - Aug 2019 (1 month)
Collaborated with clients to understand project goals and contributed to video editing, sound design, and audio mixing. Maintained clear, professional communication with team members while supporting client deliverables.
Education
Degrees, certifications, and relevant coursework
SUNY Plattsburgh
Bachelor of Science, Audio-Radio Production
Earned a Bachelor of Science in Audio-Radio Production from SUNY Plattsburgh.
Northwestern State University
National Exchange Student
Completed a national exchange student program at Northwestern State University.
Brooklyn STEAM Center
Advanced Annotation Diploma, Advanced Annotation
Completed an Advanced Annotation Diploma at the Brooklyn STEAM Center.
Availability
Location
United StatesAuthorized to work in
Job categories
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