Henry Bickel

I'm currently supporting City of Columbia employees with first- and second-tier troubleshooting across desktop, mobile, and network systems. I log, triage, and resolve tickets, administer Active Directory accounts, and support device imaging and hardware refresh projects.

At Best Buy Geek Squad, I diagnosed and repaired Windows PCs, Macs, and mobile devices, including data transfers, OS reinstalls, and malware remediation. I advanced from sales advisory work into hands-on repair within seven months.

At Simply Mac, I progressed through four roles in under a year before managing daily operations, staffing, service workflow, and technical escalations for an Apple-authorized retail and repair location.

Across Office Depot, Simply Mac, Best Buy, and the City of Columbia, I've combined technical troubleshooting with customer de-escalation, staff training, and operational leadership. I'm seeking a full-time IT support role with the State of South Carolina or a Midlands-area local government.