Kelly Allen

I am a results-driven IT professional with extensive experience in systems administration, technical support, and IT infrastructure management. My proven ability to optimize system performance and troubleshoot complex issues has enabled me to ensure seamless IT operations across various environments. I am committed to security, efficiency, and end-user satisfaction, which I believe are crucial in today's technology-driven world.

In my current role as a Lead Desktop Support Analyst at the City of Austin, I lead a team in a city-wide PC refresh initiative, handling asset management and user system setups. My previous experience includes providing hands-on technical support for the State of Texas and managing complex technical issues involving network connectivity and O365 applications. I pride myself on maintaining high performance metrics and user satisfaction while ensuring compliance with company policies.

With a strong background in supporting professional service environments, I am proficient with various platforms including Active Directory, Intune, Azure, and ServiceNow. I am always eager to learn and adapt to new technologies, which I believe is essential in the ever-evolving IT landscape.