Henkka User
@henkkauser
Customer service agent at Teleperformance supporting Daimler trucks, Verifone payment terminals and Disney+ customers.
GreeceWhat I'm looking for
At Teleperformance, I provide customer service and technical support across three projects: Daimler trucks, Verifone and Disney+.
For Daimler trucks, I assist with roadside assistance and workshop appointments across Europe. For Verifone, I help fix payment terminals using multiple tools.
On the Disney+ project, I support customers by phone, chat, email and social media. My work has helped me learn to assist customers across several channels and tools.
I studied media assistance at Paasikivi-Opisto, including graphic and web design, photo and video editing, animation and short films. I’m a native Finnish speaker, speak and write English fluently, and am ready to take on a new challenge.
Experience
Work history, roles, and key accomplishments
Provided customer service and tech support across three projects: Daimler trucks roadside assistance, Verifone payment terminal support, and Disney+ streaming customer service via phone, chat, email, and social media.
Telemarketing
Barona
Jan 2022 - Dec 2022 (11 months)
Conducted telemarketing for Cisco and their own sales platform, and sales for a phone carrier.
Cleaning gyms
Dastia
Jan 2021 - Dec 2021 (11 months)
Cleaned gym facilities.
Computer maintenance
Mikro paja
Jan 2012 - Dec 2012 (11 months)
Provided computer maintenance services.
Wood work
Woodoo verstas
Jan 2005 - Dec 2005 (11 months)
Performed wood work tasks.
Harbour logistics
Finnsteve
Jan 2003 - Dec 2003 (11 months)
Worked in harbour logistics.
Delivery of newspaper
Posti Oy
Jan 2002 - Dec 2002 (11 months)
Delivered newspapers as part of a logistics role.
Education
Degrees, certifications, and relevant coursework
Paasikivi-Opisto
Media-assistant, Media
2015 - 2019
Completed a media assistant program with coursework in graphic design, web design, photo and video editing, animation, and short films.
Faktia AKK
Bakery, Bakery
2014 - 2015
Completed a bakery program.
High school
High school diploma, General
Graduated from high school in 2002.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
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