Hendra Kusuma

Directs strategic partnerships across digital, broker, bancassurance, and health channels, targeting 26% GWP growth in FY2025. Secured new digital distribution alliances with Telkomsel, Blibli, Akulaku, and GOTO (Go Fleet).

Delivered 65% year-on-year growth in 2023 and 50% in 2024 across broker, affinity, and digital channels. Designed and executed a multi-channel business development strategy, opening new regional sales touchpoints.

Built a new digital distribution vertical from inception into a substantial, multi-channel portfolio. Designed broker-aligned digital engagement strategies for SME and retail products, supporting API-based broker integrations.

Modernised IT infrastructure from bare metal to a virtualised environment (Nutanix HCI + VMware), ensuring Group governance compliance.

Managed Indonesian country operations with a focus on enterprise technology and digital sales campaign management. Supported global technology clients in sales strategy execution across APAC markets.

Managed end-to-end claims operations for consumer lines; improved SLA performance and customer satisfaction metrics.

Reversed two underperforming regional offices, delivering over 300% revenue growth within two years. Strengthened broker and agent relationships across Central Java and expanded local market footprint.

Underwrote SME portfolios; maintained an active broker referral pipeline to regional operations.

Underwrote and managed local and international general insurance portfolios, including property and marine lines. Developed internal underwriting systems and delivered service quality and technical training programmes.

Professional certification in general insurance.

Postgraduate certificate in accounting.

Undergraduate degree in accounting.