Open to opportunities

Arpan User

@arpanuser1

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IT Officer specializing in secure infrastructure, IT support, and service management.

Nepal

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What I'm looking for

I’m looking for a role where I can deliver secure IT support and manage infrastructure end-to-end, strengthen service delivery with SLAs, and keep improving through monitoring, troubleshooting, and cybersecurity-focused learning in a collaborative team.

I’m an IT Officer with over 2 years of experience delivering IT services support, managing IT applications, and optimizing IT infrastructures in educational and organizational settings. I’m known for proactive problem-solving and clear communication in collaborative environments.

I thrive on hands-on technical leadership: network administration, second-line IT support, troubleshooting, system upgrades, and ensuring seamless operations. I’ve also managed security and service delivery through work such as designing security controls, erecting firewalls, and supporting service desk operations and SLA-focused outcomes.

My background combines infrastructure management with cybersecurity learning—covering topics like cyber threat analysis, ethical hacking, information security protocols, and digital forensics. I’m passionate about enhancing learning environments through technology, and I enjoy continuous improvement through monitoring, documentation, training, and data-driven reporting.

Experience

Work history, roles, and key accomplishments

Data Entry Clerk

Cimex Care Pvt Ltd

Dec 2024 - Dec 2025 (1 year)

Entered customer information into databases, created spreadsheets, and generated reports from stored data. Scanned and uploaded documents, verified records, and performed data backups.

Data Entry Database Management Spreadsheets Data Validation Data Backup Records Management

IT Officer

UniConsultants Alliance

Mar 2024 - Jun 2024 (3 months)

Delivered IT support to technical and non-technical staff, maintaining high-performing systems infrastructure and monitoring hardware and software performance. Implemented IT improvement programmes and resolved user issues including password access problems.

IT Infrastructure Management Network Troubleshooting Wireshark PowerShell Service Desk Support

ICT Assistant Officer

Puja Technology

Nov 2021 - Mar 2024 (2 years 4 months)

Provided ICT assistance including building systems to track important data and maintaining customer account databases. Prepared operational reports and coordinated with clients, departments, and partners on program activities and improvements.

ICT Database Management Data Security Risk Assessment Program Support

IT Officer

Kailash Rural Municipality

Jul 2022 - Dec 2023 (1 year 5 months)

Coordinated and implemented IT initiatives to meet departmental goals, supporting users with day-to-day IT operations and technical guidance. Managed IT resources through hiring and training, budget invoice checks, and developed data security and disaster recovery for computing resources.

IT Support IT Operations Management Data Security Disaster Recovery Planning Standards And Deadline Setting Systems support

Cyber Security Intern

Vairav Technology Security

Supported cybersecurity operations by responding to security incidents and assessing risks using reviewed data. Helped develop systems to track vital information, maintained customer account databases, and recommended security procedure improvements.

Security Monitoring Risk Assessment Data Tracking

Education

Degrees, certifications, and relevant coursework

Hetauda Academy

School Leaving Certificate, Management and Computer Science

2021 -

High school studies in Management and Computer Science, culminating in the School Leaving Certificate.

Islington College (London Metropolitan University)

B.Sc.(Hons), Computer Networking and IT Security

2018 - 2022

Grade: 65.5%

Activities and societies: Completing my Degree in Computer Networking and IT security.

Intensive B.Sc.(Hons) focused on computer networking and IT security, covering network design and management, cyber threat analysis, ethical hacking, information security protocols, and digital forensics.