hemanth reddy

I’m a ServiceNow Developer with 4+ years of hands-on experience across multiple ServiceNow platform versions (Rome to Xanadu), specializing in ITSM and OMT modules. I focus on building and enhancing ServiceNow workflows using Flow Designer and scripting to streamline service delivery and reduce operational friction.

I’ve driven measurable outcomes by implementing ITSM and OMT solutions and automating workflows end-to-end. I’ve enhanced system performance (40% improvement), reduced ticket resolution time (35%) and manual work (45%), and improved customer satisfaction by 30%, while also supporting high reliability with 99.8% SLA compliance and reduced MTTR.

I also integrate ServiceNow with external systems using REST APIs, MID Server, and OAuth 2.0, and deliver real-time reports and dashboards for stakeholders. From platform upgrades and patch management to update set migration, I apply Agile, Scrum, and ITIL best practices—while mentoring junior developers and maintaining technical documentation.