Open to opportunities

Helen Mvula

@helenmvula

Message

Experienced loan officer with strong customer service skills.

Zambia

Message

What I'm looking for

I am looking for a full-time remote job with favorable working conditions and opportunities for growth.

I am a dedicated professional with a BSc in Agribusiness and a Diploma in Business Administration. With over two years of experience as a loan officer, I have developed a strong foundation in customer service and financial operations. My journey has equipped me with the skills to manage client relationships effectively and provide tailored financial advice.

Currently, I serve as a School Manager at Geullah Academy, where I oversee financial operations and foster communication among stakeholders. My ability to analyze data and resolve conflicts has significantly contributed to enhancing the educational environment. I am passionate about taking on new challenges and continuously improving my skills to better serve my community.

Experience

Work history, roles, and key accomplishments

Current

School Manager

Current

Geullah Academy

Jan 2021 - Present (4 years 4 months)

Managed the financial operations of the school, monitored student achievement, facilitated communication among stakeholders, and resolved conflicts. Oversaw hiring and training of staff to ensure educational standards were met.

Financial Management Conflict Resolution Team Leadership Data Analysis Budgeting Payroll Processing Customer Service

Loan Officer

Whence

Jul 2018 - Nov 2020 (2 years 4 months)

Provided detailed advice on loan products, maintained customer databases, adhered to company policies, and processed loan requests. Ensured customer satisfaction through prompt and knowledgeable service.

Customer Service Loan Processing Database Management Problem Solving Product Knowledge Communication Skills Financial Advice

Assistant DMDO Intern

Ministry of Agriculture

Jan 2016 - Apr 2016 (3 months)

Assisted in monitoring competitor activities, writing reports, and observing project progress on-site. Updated databases and organized training materials for workshops.