Open to opportunities

Helen Komolafe

@helenkomolafe

Message

I resolve high-volume customer inquiries and convert conversations into orders across remote digital support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer experience role where I can resolve customer issues, manage CRM workflows, improve engagement, and contribute to reliable, high-quality service.

At Seunara Clothings, I manage high-volume customer conversations across WhatsApp, Instagram DM, TikTok DM, and broadcast messaging, supporting customers throughout their buying journey.

I've converted inquiries into orders through personalised product recommendations, contributing to an estimated 20–30% inquiry-to-order conversion rate. I also support 30+ monthly orders by accurately communicating measurements, fabric choices, pricing, deposits, production timelines, and delivery details.

I resolve approximately 95% of customer concerns independently, maintain 95%+ accuracy in customer and order records, and use CRM workflows to document interactions, follow up on cases, and escalate complex issues when needed.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Representative

Current

Seunara Clothings

Sep 2017 - Present (9 years)

Managed high-volume customer interactions across WhatsApp, Instagram, and TikTok, providing timely support and converting inquiries into sales. Resolved approximately 95% of customer inquiries independently and maintained a 95%+ accuracy in recording customer information.