HEZKIEL TSEHAY

Provides comprehensive IT hardware and software support to end users, troubleshooting technical issues to minimize downtime and maintain productivity. Manages user accounts, permissions, and cloud resources using Microsoft Azure and core networking frameworks.

Drove 30% more traffic, 25% more leads, and a 20% sales increase within six months. Strengthened brand presence through SEO, paid ads, and social campaigns, achieving 40% higher engagement.

Monitored and managed security threats to help protect organizational systems and users against malicious activity. Administered Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive across the organization.

Developed responsive websites using HTML, CSS, JavaScript, and Bootstrap. Improved website performance through techniques including lazy loading and code optimization.

Provided technical support and troubleshooting for hardware and software issues. Resolved critical technical incidents to restore system availability and minimize operational disruption.

Pursued a Bachelor of Science in Computer Science, gaining foundational knowledge in computing and software development.

Completed the Generative AI Fundamentals certification.

Completed the Introduction to Cybersecurity Tools & Cyber Attacks certification.

Completed the AWS CloudFront & S3 certification.

Completed the Python Programming certification.

Completed the Introduction to Cybersecurity Tools & Attacks certification.

Completed the Microsoft Copilot & Microsoft 365 certification.

Completed the Generative AI & Introduction to AI certification.

Completed the Fundamentals of Digital Marketing certification.

Completed the Microsoft Excel / Business Analysis with Spreadsheets certification.

Completed the Agile Project Management / Miro certification.

Completed the IBM Watson / Business Assistants certification.

Received a Certificate of Appreciation in Electrical Engineering.