Open to opportunities

Helena sim sim

@helenasimsim

Message

Experienced multilingual professional with a passion for customer service.

United Kingdom

Message

What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth.

I am a multilingual professional with over 11 years of experience in customer service, content moderation, translation, and data analysis. My journey has equipped me with a diverse skill set that allows me to excel in various roles across different industries. I pride myself on my ability to communicate effectively and maintain high standards of professionalism.

Currently, I work as a Content Moderator at Ocean Communications, where I review and moderate user-generated content while collaborating with internal teams to enhance content standards. My previous roles have included serving as a Customer Service Advisor and Translator for Language Empire, where I assisted customers with inquiries and provided translations in multiple languages. My experience as a Tour Guide in Portugal further honed my communication skills and ability to engage with diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Health & Safety Assistant

Current

Elis/Fox's Biscuits

Oct 2023 - Present (1 year 8 months)

Maintained workplace safety and ensured compliance with health regulations. Conducted regular inspections and comprehensive risk assessments to mitigate potential hazards.

Compliance Risk Assessment Safety Inspections

Current

Content Moderator

Current

Ocean Communications

Oct 2023 - Present (1 year 8 months)

Reviewed and moderated user-generated content to ensure compliance with platform guidelines. Collaborated with internal teams to enhance content standards and improve user experience.

Content Moderation Content Review Team Collaboration

Tour Guide

Museu Casa de Bragança

Jan 2021 - Dec 2023 (2 years 11 months)

Led engaging guided tours on Portuguese history and culture for diverse groups. Provided multilingual support to international visitors, enhancing their museum experience.

Public Speaking History Customer Engagement

Customer Service Advisor / Translator & Interpreter

Language Empire

Jan 2017 - Dec 2023 (6 years 11 months)

Assisted customers with tax and public service inquiries, providing comprehensive support. Provided accurate translations and interpretations in English, Spanish, Portuguese, and French for diverse clientele.

Customer Service Translation Public Service

Content Reviewer

Majorel/Google

Jan 2019 - Dec 2021 (2 years 11 months)

Reviewed digital content for compliance with company policies and community guidelines. Analyzed trends and flagged inappropriate materials, contributing to content integrity.

Content Review Compliance Policies Trend Analysis Data Analysis