Open to opportunities

Zakariya Filali User

@zakariyafilaliuser

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Trilingual content moderator and community support specialist.

United Kingdom

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What I'm looking for

I seek remote or flexible roles in content moderation and community support where I can use my trilingual skills, strong communication, and moderation experience to ensure safe, engaging user experiences and grow into broader moderation or community management responsibilities.

I am a trilingual (French/English/Arabic) content moderation and community support professional with hands-on experience in customer service, content creation, and e-commerce administration. I have produced and moderated 200+ online contents with high accuracy, conducted 100+ weekly bilingual interviews for research clients, and managed a Shopify store that achieved a 15% sales increase.

I thrive in flexible remote environments, consistently meet productivity and quality targets, and bring strong communication, proofreading, and problem-solving skills to online community safety and client support roles. I am motivated, adaptable, and experienced in supporting users, moderating digital platforms, and managing client relationships across multiple languages.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Deliveroo

Oct 2023 - Present (1 year 11 months)

Handled customer queries regarding deliveries and ensured satisfaction while consistently meeting productivity and quality targets across shifts.

Customer Service Time Management Route Planning Communication Problem Solving

Current

Web Writer & Translator

Current

Freelance

Sep 2022 - Present (3 years)

Produced and moderated 200+ online contents including articles, ads, and translations with 99% accuracy feedback while managing client communications and deadlines remotely.

Content Writing Proofreading Content Moderation Client Communication Remote Collaboration SEO

Market Research Interviewer

GDCC

Mar 2023 - Apr 2024 (1 year 1 month)

Conducted 100+ structured interviews weekly in French and English for corporate and governmental clients, gathering accurate data and strengthening stakeholder communication.

Qualitative Research French English Communication Attention To Detail

Distributor

Leaflet J

Sep 2023 - Oct 2023 (1 month)

Coordinated with team to achieve maximum coverage in assigned areas and maintained professional, client-focused communication during distribution.

Team Coordination Client Communication Time Management Reliability

E-commerce Administrator

Self-employed

Sep 2022 - Feb 2023 (5 months)

Created and managed a Shopify store with 50+ products, moderated reviews, fulfilled orders, and implemented optimizations that increased sales by 15%.

Shopify order fulfillment Customer Support Product Listing

Waiter

Yo-Ti-Tam

Jun 2022 - Sep 2022 (3 months)

Delivered excellent service in a fast-paced environment, ensuring customer satisfaction and efficient payment handling.

Customer Service Multitasking Communication Time Management

French Tutor

Self-employed

Jan 2020 - Aug 2021 (1 year 7 months)

Provided private French lessons to 10+ students, improving academic results by two grade levels within six months through customized teaching methods.

Tutoring Lesson planning French Communication