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Angelica Franco Mota Bishop

@angelicafrancomotabi

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Customer experience professional at VOX CITY, contributing to a British Museum tour’s Tripadvisor Badge of Excellence.

United Kingdom

Message

At VOX CITY, I manage daily interactions with international guests, building trust across cultures and languages. I contributed to the British Museum tour earning a Tripadvisor Badge of Excellence, and my manager recognized my warmth, professionalism, and care for guests.

At HID GLOBAL, I managed approximately £1.2m in renewals and worked across EMEA with customers and partners. I also created more than 200 support macros for Microsoft partners, sold IBM hardware, and produced multilingual content for clients including TV Globo Minas and the Ministry of Tourism.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

Thames River Sightseeing

May 2026 - Present (5 months)

Engages international customers across Westminster and Greenwich with personalised recommendations and culturally aware communication. Resolves enquiries and operational issues across ticketing, boarding and on-site journeys in a high-volume seasonal environment.

Customer Service Multilingual Support problem resolution Cultural Awareness

Current

Tour Coordinator & Guest Specialist Host

Current

VOX CITY

Apr 2026 - Present (6 months)

Manages daily interactions with international customers, building rapid trust across cultures and languages. Anticipates needs and resolves issues quickly, coordinating with guides and internal teams for smooth customer journeys.

Customer Experience Multilingual Support Cross Functional Collaboration problem resolution

Business Development Rep / Inside Sales

HID Global

Jan 2019 - Dec 2025 (6 years 11 months)

Progressed from Renewals into Inside Sales, working across EMEA with customers, partners, account managers, marketing and technical teams. Managed a renewals portfolio worth approximately £1.2m, building long-term relationships and taking a consultative approach.

Inside Sales Renewals Account Management Consultative Selling B2B Multilingual Support Webinars sales playbooks Product Enablement

Copywriter · Editor · Translator / Transcreator

Advertising Agencies

Jan 2004 - Dec 2011 (7 years 11 months)

Produced multilingual content in Portuguese, English, French, Italian and Spanish; translated and transcreated for different markets. Clients included the Ministry of Tourism, TV Globo Minas, Cemig, Sebrae MG, Unimed-BH and Trousseau.

Copywriting Editing Translation Transcreation Multilingual Content Content Creation

Founder – Travel & Cultural Experiences

Seguitiamo Angelica

Developing a travel brand built on destination knowledge, storytelling and personalised recommendations from a local perspective.

Customer Insights Cultural Communication Content Creation Experience Design

Sales / Customer Engagement

Recognised as a top hardware seller for IBM through an authentic, consultative approach. Supported Microsoft partners by creating 200+ macro responses covering onboarding, technical questions, training resources and problem resolution.

Sales Customer Engagement Consultative Selling Microsoft Partner Support Macros Development

Online Language Consultant

Wonderbly / Lost My Name

Delivered multilingual support in Italian, French and Brazilian Portuguese via Zendesk, including responding, resolving, escalating, tagging and archiving. Created and implemented multilingual macro responses, improving consistency and response speed.

Zendesk Multilingual Support Customer Support Macros Development problem resolution

International Delegations / Communications / PR

ANAMMA

Supported international delegations and press conferences, providing interpretation and translation.

Interpretation Translation Communication Skills PR International Relations

Guest Experience & Membership Sales

Historic Royal Palaces

Engaged high-volume international visitors in five languages, matching membership benefits to individual interests through transparent, credible conversations. Exceeded membership objectives at Kensington Palace and was Top Seller at the Tower of London for three consecutive months.

Customer Experience Membership Sales Multilingual Support Consultative Selling Relationship Management