Open to opportunities

Manuel Fernández Morales

@manuelfernndezmorale

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Dedicated professional with expertise in customer service and technical support.

United Kingdom

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What I'm looking for

I seek a role that values creativity and offers opportunities for growth.

I am a dedicated and reliable professional with a passion for delivering high-quality work. My diverse background spans customer service, technical support, translation, and digital media, allowing me to adapt to various professional environments. I pride myself on my strong communication skills and meticulous attention to detail, which have been instrumental in my roles.

At Medtronic, I excelled as a Trilingual Product Support Specialist, providing exceptional technical support for diabetes care products in English, Spanish, and Portuguese. My ability to investigate and document product issues ensured compliance and quality, while my customer service skills helped maintain high satisfaction levels. My previous experience at Teleperformance further honed my customer service abilities, where I efficiently handled inquiries from diverse customer bases.

With a BA in Creative Writing and Philosophy, I bring a unique perspective to my work, complemented by certifications in Cyber Security and advanced proficiency in software like Microsoft Office and Adobe Creative Suite. I am passionate about visual storytelling and continuously seek opportunities to grow and contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Trilingual Product Support Specialist

Medtronic

Sep 2019 - Feb 2025 (5 years 5 months)

Provided technical support and product information for diabetes care products to patients, healthcare professionals, and sales representatives in English, Spanish, and Portuguese. Investigated and documented product issues, observations, and interactions to ensure quality and compliance. Delivered exceptional customer service through troubleshooting and follow-up.

Technical Support Product Diabetes Care Troubleshooting Customer Service Quality Assurance

Customer Service Advisor

Teleperformance

Sep 2013 - Aug 2019 (5 years 11 months)

Responded to phone and email enquiries from Irish, British, and Spanish customers of a leading retailer. Handled a wide range of queries, delivering efficient and courteous service. Maintained customer satisfaction and supported brand reputation.

Customer Service Phone Support Email Support Query Resolution Customer Satisfaction Multilingual Communication

Photographer, Video Editor & Translator

CESIE

Feb 2013 - Aug 2013 (6 months)

Produced multimedia content and translated materials for an NGO focused on youth, education, and social inclusion. Collaborated on cultural and educational projects with international teams.

Photography Video Editing Translation Multimedia Projects NGO Collaboration

Translator, Video Assistant & Customer Service Consultant

Digital Yacht Technologies Ltd

Mar 2009 - Jan 2013 (3 years 10 months)

Translated manuals and press releases (EN–ES), processed orders, and provided customer support. Managed regulatory approvals in Spain and built a distributor database. Filmed and edited promotional and instructional videos.

Translation Order Processing Customer Support Regulatory Affairs Database Management Video Filming Video Editing

Education

Degrees, certifications, and relevant coursework

Open University, UK

BA (Hons), Creative Writing and Philosophy

2016 - 2019

Achieved a 2:1 BA (Hons) in Creative Writing and Philosophy. This program enhanced critical thinking and analytical skills.

University of León, Spain

BA, Media Studies

2002 - 2005

Completed a BA in Media Studies, gaining a comprehensive understanding of media theory and practice. Developed skills in media production and analysis.