HR

Looking for a job

HELENA RAMIREZ

@helenaramirez

Enterprise IT Sales Executive at TELMEX coordinating telecommunications and digital solution projects for strategic clients.

At TELMEX, I coordinate enterprise services and telecommunications and digital solution projects for strategic clients in Baja California Sur. I manage client relationships, work toward sales targets, and coordinate with technical teams to resolve incidents.

Earlier, I performed functional software testing and documented bugs at IT EXPLORER INC., and coordinated projects under CMMI Level 3 standards at ADSUM SOFTWARE. I also supported ERP implementation and post-sales service at SOLUCIÓN FACTIBLE, S.C.

Experience

Work history, roles, and key accomplishments

TE

Current

Enterprise IT Sales Executive

Current

Telmex

Aug 2016 - Present (10 years 3 months)

Coordinates enterprise services for strategic clients in Baja California Sur, managing connectivity and digital solution projects. Achieves sales targets and improves post-sales service perception for public and private sector clients.

Sales Account Management Telecommunications Project Coordination Customer Relationship Management Incident resolution

II

Tester Sr.

IT Explorer Inc.

Feb 2016 - Aug 2018 (2 years 6 months)

Performed functional software testing, bug documentation, and data validation. Supported development teams in QA and continuous improvement processes.

Software Testing QA Bug Tracking Data Validation Functional Testing Continuous Improvement

AS

Project Coordinator

Adsum Software

Sep 2015 - Jul 2016 (10 months)

Managed projects under CMMI Level 3 standards, providing technical support, documentation, and user training.

Project Management CMMI Technical Support Documentation User Training

SS

Sales Executive / Implementation

Solución Factible, S.C.

Dec 2013 - Apr 2014 (4 months)

Implemented ERP systems (billing, payroll, CRM) and provided customer service and post-sales functional support.

ERP Implementation Billing Payroll CRM Customer Service Post sales Support

Education

Degrees, certifications, and relevant coursework

IC

Instituto Tecnológico de Culiacán

Bachelor's Degree, Industrial Engineering

2005 - 2010

Bachelor's Degree in Industrial Engineering with a specialization in Quality and Productivity, graduated in 2010.

AA

Amazon Web Services (AWS)

AWS Certified Cloud Practitioner, Cloud Computing

Earned the AWS Certified Cloud Practitioner certification.

GO

Google

Google Data Analytics Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate.

GO

Google

Google SQL for Data Analysis, Data Analysis

Completed the Google SQL for Data Analysis course.

SI

Scitum / Inttelmex

Applied Cybersecurity: fundamentals, strategies, and best practices, Cybersecurity

Completed the Applied Cybersecurity course covering fundamentals, strategies, and best practices.

Tech stack

Software and tools used professionally

Salesforce

SQL

Power BI

Microsoft Office

Availability

Looking for a job

Location

Mexico

Authorized to work in

Salary expectations

177k+ MXN

Social media

Job categories

Enterprise IT Sales Software Tester Project Coordinator ERP Implementation Specialist

Skills

Enterprise Sales Telecommunications Enterprise Account Management incident analysis Process Optimization Software Testing Quality Assurance Bug Documentation Data Validation Project Management CMMI Level 3 ERP Implementation SQL Data Analysis Excel

Interested in hiring HELENA?

You can contact HELENA and 600K+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!