At Ericsson, I gathered customer business and operational requirements and translated them into implementation and configuration strategies. I wrote functional specifications, process documentation, and workflow diagrams to support delivery.
I documented test scenarios and coordinated UAT to validate requirements before delivery. I also facilitated discovery sessions and stakeholder meetings, working with customers and internal teams to identify issues and manage dependencies.
Before that, I worked as an Integration Engineer at Ericsson, supporting network solution implementations and equipment upgrades. I conducted root cause analysis and coordinated corrective actions with technical teams to resolve operational issues.
