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Priscilla & Victor User

@priscillavictoruser

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Operations professional specializing in resource coordination, capacity planning, and operational excellence.

Ireland

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What I'm looking for

I seek a role where I can lead resource coordination and process optimization, work cross-functionally with leadership, and scale operations in a data-driven, collaborative environment.

I am an operations professional with 6+ years' experience delivering resource coordination, capacity planning, and process optimization across remote and on-site environments. I have partnered with C-suite leadership on organizational development, built Excel- and CRM-driven performance dashboards, and led operational delivery for two HSE healthcare projects.

I excel at designing scalable resource-allocation frameworks, improving team productivity through data-driven decision making, and managing cross-functional stakeholder alignment across multiple time zones. My track record includes improving productivity by 30%, reducing scheduling conflicts by 40%, and creating operational systems that drive measurable efficiency gains.

Experience

Work history, roles, and key accomplishments

Current

Advisory Contributor

Current

Carril Digital Agency

Jan 2024 - Present (2 years 5 months)

Provide strategic operational advisory to CEO on resource coordination, capacity planning, and process optimization for a digital agency serving UAE and EMEA clients, improving scheduling efficiency and scalability.

Resource Allocation Capacity Planning Process Optimization Scheduling coordination Stakeholder Management Excel CRM Remote Operations

Business Operations & Facilities

Sigmar Recruitment

Feb 2023 - Jun 2023 (4 months)

Led operations and facilities coordination, built real-time performance dashboards in Excel and Microsoft 365, and managed vendor contracts and SLA monitoring within budget constraints.

Facilities Coordination Vendor Management SLA Excel performance reporting Budgeting Procurement

Business Support Executive

G4S

Mar 2022 - Jan 2023 (10 months)

Developed Excel-based performance analytics and delivered Salesforce and Microsoft 365 reports that enabled real-time monitoring of productivity, compliance, and operational KPIs.

Salesforce Excel Performance Analytics Reporting Cross Functional Collaboration & Compliance

Operations Specialist

Accenture

Aug 2021 - Jan 2022 (5 months)

Managed client communication workflows and CRM processes for an HSE healthcare project, improving information flow and maintaining compliance within regulated healthcare delivery.

Workflows Client Communication Healthcare Operations & Compliance Stakeholder Management Data Quality

Operations Specialist

Covalen

Mar 2021 - Aug 2021 (5 months)

Coordinated high-volume case data, documentation, and multi-team communications for a national HSE contact tracing programme during COVID-19, maintaining data quality under surge conditions.

Data Coordination Case Documentation Regulatory Compliance Cross Functional Communication CRM Reporting

Stakeholder Engagement Lead

Carril Digital Agency

Sep 2019 - May 2020 (8 months)

Led resource coordination and capacity planning during startup, implementing allocation frameworks that improved team productivity by 30% and reduced candidate no-shows by 40%.

Capacity Planning Recruitment Dashboarding Stakeholder Management Excel CRM Onboarding Scheduling

Teacher & Executive Assistant

Royal Brook International Schools

Sep 2018 - Aug 2019 (11 months)

Managed recruitment and onboarding for teaching and support roles, reducing time-to-hire by 20% and providing executive support including scheduling, travel, and stakeholder liaison.

Recruitment Onboarding Executive Support Scheduling Administrative Management

Stakeholder Engagement Intern

Friso Company

Jul 2016 - Sep 2016 (2 months)

Developed stakeholder engagement frameworks and supported planning and documentation for corporate meetings, improving action-item tracking and stakeholder mapping.

Action Tracking Data Analysis Communication Reporting Planning

Compliance & Business Support Intern

Bank of Industry

Jul 2015 - Sep 2015 (2 months)

Supported loan processing and financial documentation workflows, preparing compliance reports and maintaining data accuracy within a regulated development finance institution.

Loan Processing Compliance Reporting & Compliance Reporting Administrative Support