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Nichole Mealer

@nicholemealer

Operations Manager at Mealer Management: Vacation Rentals & Property Management, improving guest operations and reducing vacancy periods by approximately 14%.

United States

Message

At Mealer Management: Vacation Rentals & Property Management, I manage daily operations for a 38-property portfolio and coordinate turnovers, owner requests, contractors, and property projects. I implemented standardized workflows to address recurring customer and operational pain points, helping reduce vacancy periods by approximately 14%.

At When I Work, I supported customer activation and growth, generating $26K in ARR through seat expansions and building a 94.5%+ gross logo retention rate. Earlier, I coached approximately 250–400 Noom clients and facilitated approximately 3,000 client goal creations.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Mealer Management

Aug 2025 - Present (1 year 2 months)

Manage daily operations for a 38-property portfolio, serving as the primary point of contact for guests, owners, vendors, and contractors. Implement standardized workflows to strengthen customer experience and reduce vacancy periods by approximately 14%.

Operations Management Customer Experience Vendor Management Workflow Optimization Inventory Management Budgeting

Sales Development Representative

Boulevard

Jan 2025 - Oct 2025 (9 months)

Prospected outbound leads aligned with ICP through cold calling, email campaigns, and social outreach. Used consultative discovery to identify pain points and schedule qualified demos for Account Executives.

Salesforce Outreach Cold Calling Email Campaigns Lead Qualification Consultative Selling Pipeline Management

Franchise Partnership Success Manager

When I Work

Feb 2024 - Nov 2024 (9 months)

Managed relationships and escalations for approximately 30 strategic franchise partnerships. Used business reviews and performance metrics to identify growth opportunities and support partner retention.

Customer Success Account Management Business Reviews Cross Functional Collaboration Training Product Education

Account Executive, Activations

When I Work

Mar 2023 - Feb 2024 (11 months)

Owned post-sale activation and growth for 100+ small and mid-market accounts, driving adoption through onboarding and proactive follow-up. Achieved 94.5%+ gross logo retention and generated $26K in ARR from seat expansions.

Customer Onboarding Product Education Account Expansion Retention Webinars Product Demonstrations Salesforce

Sales Development Representative

When I Work

Jun 2022 - Mar 2023 (9 months)

Provided product insight and recommendations to prospects through live chat, phone, and email. Maintained 100% CSAT and achieved highest proactive chat conversion volume, closing 257 accounts at a 48.6% conversion rate.

Live Chat Phone Outreach Email Sequences Prospecting Conversion Rate Optimization Customer Satisfaction

Virtual Health Coach

Noom

Nov 2019 - Jan 2023 (3 years 2 months)

Managed a caseload of 250-400 clients using behavior-change coaching and individualized communication. Facilitated approximately 3,000 client goal creations and mentored new hires through their first 90 days.

Health Coaching Behavior Change Client Communication Mentorship Training