Open to opportunities

Anystin Good

@anystingood

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Customer Success Specialist focused on operational efficiency and growth.

United States

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What I'm looking for

I seek a role that fosters growth, collaboration, and impactful client engagement.

As a dedicated Customer Success & Operations Specialist at Zaya Care, I have successfully optimized credentialing workflows, significantly reducing enrollment time with insurance payers from 38.67 to 5.85 days. This achievement not only accelerated revenue generation but also enhanced provider satisfaction. My proactive approach led to the nurturing of a referral partnership that resulted in a remarkable 40% growth in provider referrals, driving operational growth and clinician volume.

In my previous role as a Health Coach Manager at Noom, I led a team of 15 health coaches, focusing on clinical skill development and improving outcomes through targeted training. By implementing performance improvement plans, I was able to boost individual and team performance, directly enhancing client results. My experience in managing large caseloads with a 95% client satisfaction rate demonstrates my commitment to providing exceptional service and fostering high client retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Operations Specialist

Current

Zaya Care

Apr 2023 - Present (2 years 2 months)

Optimized credentialing workflows, significantly reducing enrollment time with insurance payers and enhancing provider satisfaction. Developed onboarding guides and streamlined workflows, increasing team efficiency and reducing client wait times. Managed provider relationships and collaborated cross-functionally to align services with stakeholder needs.

Credentialing Workflow Optimization Google Suite Cross Functional Collaboration Automation Performance Metrics Team Management Onboarding

Customer Success Associate

Zaya Care

Apr 2023 - Jan 2024 (9 months)

Increased customer bookings and significantly reduced response times for client inquiries. Developed streamlined processes for eligibility calls and collaborated with internal teams to enhance product offerings, boosting client retention and provider appointment volume.

Customer Retention Process Improvement Team Collaboration Client Communication Performance Metrics Training

Health Coach Manager

Noom

Oct 2020 - Jan 2023 (2 years 3 months)

Led a team of health coaches, enhancing clinical skills and improving client outcomes through targeted training. Implemented performance improvement plans and conducted assessments to maintain high service quality.

Team Leadership Performance Client Services Training Mentoring Quality Assurance Cross Functional Collaboration Assessments Quality

Health Coach

Noom

Mar 2020 - Oct 2020 (7 months)

Managed a large caseload with a high client satisfaction rate, resolving complex client scenarios and fostering retention through personalized support.

Client Management Retention Communication Personalization Time Management