Heenakasuar Shaikh
@heenakasuarshaikh
Technical support specialist with expertise in software and hardware solutions.
IndiaWhat I'm looking for
I am a dedicated technical support specialist with a Master's degree in Bioinformatics from Solapur University. My educational background has equipped me with a strong foundation in both technical and analytical skills, enabling me to effectively troubleshoot and resolve issues related to computer systems and applications.
Currently, I am employed at CSS Corp, where I oversee the daily performance of computer systems and provide user support for various applications. My role involves answering inquiries, setting up equipment, and ensuring proper installation of software. I take pride in developing training materials and customizing programs to meet internal needs, demonstrating my commitment to enhancing user experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Support
CSS CORP
Jun 2023 - Present (2 years 3 months)
Responsible for overseeing daily performance of computer systems, answering user inquiries about software and applications, and ensuring proper installation and operation of equipment. Developed training materials and provided technical assistance to users.
Education
Degrees, certifications, and relevant coursework
University of Solapur
Master of Science, Bioinformatics
2015 -
Grade: 53.44
Completed a Master of Science in Bioinformatics with a focus on computational biology and data analysis.
USUniversity of Solapur
Bachelor of Science, Bioinformatics
2014 -
Grade: 53.72
Completed a Bachelor of Science with a focus on biological sciences and foundational bioinformatics.
Pune Board
HSC, Science
2010 -
Grade: 54
Completed Higher Secondary Certificate with a focus on science subjects.
Pune Board
SSC, General Education
2007 -
Grade: 44.92
Completed Secondary School Certificate with a focus on general education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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