Daniela Rodriguez

Coordinated daily organization and distribution of leads among agents supporting U.S. and Mexico operations. Assigned leads based on availability, workload, training, time zones, and schedules, and communicated in English with agents and internal teams.

Managed recruitment processes for bilingual candidates in a high-volume call center environment. Conducted screening, interviews, and assessments in English and Spanish, and coordinated with internal teams to support staffing needs.

Managed end-to-end recruitment for bilingual call center agents and support positions. Conducted interviews, screening, and assessments, and collaborated with Operations and Training departments to meet staffing requirements.

Provided personalized service and ongoing support to high-profile international clients. Managed service follow-ups, client meetings, account updates, and operational communication, and monitored ticket resolution.

Provided real-time English-Spanish interpretation through three-way telephone calls. Assisted customers with accuracy, professionalism, and empathy while maintaining strict confidentiality.

Oversaw daily business operations, customer service, staff scheduling, and administrative processes. Managed customer relationships, billing, invoicing, payroll, and vendor communication.

Managed property portfolios while maintaining strong client relationships and service standards. Coordinated bookings, inspections, maintenance, and administrative documentation, and supervised office operations.

Bachelor's degree in Communication Sciences from ITESO – Jesuit University of Guadalajara.