Looking for a job

Hector Maltez

@hectormaltez

Message

I resolve customer needs and drive consultative sales across premium hospitality and remote support.

Panama

Message

What I'm looking for

I'm looking for immediate remote or freelance customer support opportunities, including part-time or full-time contracts, where I can resolve customer needs through phone, chat, or email.

I've delivered personalized guest service and consultative sales at MAITO, identifying preferences and dietary needs to make precise recommendations in a fine-dining environment.

Across MAITO and Cantina del Tigre, I've resolved questions and requests, managed simultaneous orders, and used upselling to improve guest experiences and increase average ticket size.

I'm now pursuing remote and freelance customer support work, bringing native Spanish, C1 English, and experience communicating by phone, chat, and email.

Experience

Work history, roles, and key accomplishments

Bartender, Customer Service & Sales

Maito (Grupo Maito)

Jan 2025 - Dec 2026 (1 year 11 months)

Delivered personalized service in a fine-dining environment, using consultative selling to increase average ticket size. Coordinated orders with floor and kitchen teams and supported inventory and stock control.

Customer Service Consultative Selling Upselling POS systems Inventory Management Team Coordination

Bartender, Guest Experience

Cantina del Tigre

Jan 2024 - Feb 2025 (1 year 1 month)

Resolved guest questions and requests with a professional style, tailoring recommendations to individual preferences. Managed multiple simultaneous orders and supported inventory and opening/closing routines.

Customer Service Guest Relations Multitasking Inventory Management Team Communication

Head Bartender, Operations & Team Coordination

Restaurante Fenicia

Feb 2022 - Dec 2022 (10 months)

Coordinated the team and assigned tasks during high-demand shifts, maintaining service standards. Addressed guest requests in real time and supervised inventory and opening/closing procedures.

Team Coordination Operations Management Customer Service Inventory Management Leadership