Looking for a job

Heba Alkadi

@hebaalkadi

Message

I drive sales through consultative customer engagement and product demonstrations.

United States

Message

What I'm looking for

I'm looking for a customer-facing sales or business development role where I can use consultative selling, technical product knowledge, product demonstrations, and relationship building to help customers make informed decisions.

I'm currently driving customer purchasing decisions at 2313 Inc. through product demonstrations, needs analysis, personalized recommendations, and clear explanations of technical product information.

I've built customer-facing sales and service experience at Kohl's and Kabob Inn Restaurant, handling product inquiries, returns, orders, transactions, and customer concerns in fast-paced environments.

I also led daily operations at Dunkin', training employees, coordinating schedules, managing inventory, and maintaining service standards. My Information Technology education supports my work with Java, SQL, Linux, troubleshooting, and technology-related products.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

2313 Inc.

Jan 2026 - Present (9 months)

Conducts product demonstrations and engages with customers to assess needs and recommend suitable products. Supports sales targets through consultative selling and effective communication.

Product Demonstrations Needs Analysis Consultative Selling Customer Engagement Communication Skills Problem Solving Technical Knowledge

Cashier

Kabob Inn Restaurant

Jan 2022 - Apr 2026 (4 years 3 months)

Processed cash and credit card transactions accurately using POS systems and delivered efficient customer service in a fast-paced restaurant environment.

POS systems Customer Service Attention To Detail Transaction Processing

Sales Associate

Kohl's

Jan 2021 - Jan 2022 (1 year)

Assisted customers with purchases, returns, and product inquiries while assessing needs and recommending suitable products. Supported daily retail operations and collaborated with team members to achieve sales goals.

Customer Service Needs Analysis Product Knowledge Communication Skills Problem Solving Teamwork

Manager

Dunkin'

Jan 2017 - Jan 2021 (4 years)

Supervised and trained employees while maintaining service quality and productivity. Coordinated schedules, managed inventory, and processed financial transactions.

Team Leadership Corporate Trainer Scheduling Inventory Management Financial Transactions Customer Service

Education

Degrees, certifications, and relevant coursework

Oakland Community College

Associate Degree, Information Technology

Associate Degree in Information Technology from Oakland Community College, providing knowledge of Java, SQL, Linux, Microsoft Office, and computer troubleshooting.