Heather Reed
@heatherreed
I build trusted customer relationships that improve onboarding, engagement, retention, and successful outcomes.
South AfricaWhat I'm looking for
I've supported customer, partner and learner success across Onyx Marine, StudentCrowd, HyperionDev and 2U GetSmarter. I build trusted relationships through responsive support, onboarding, training and consistent follow-through.
At HyperionDev, I supported the engagement and progression of 500+ learners across online programmes and two campuses. I combine psychological counselling, commercial understanding and data analysis to identify risk, resolve escalations and improve retention.
Experience
Work history, roles, and key accomplishments
Remote Client Relationship & Sales Consultant
Onyx Marine
Sep 2025 - Present (1 year)
Manages client enquiries, concerns, and follow-ups, providing responsive, personalised support throughout the client journey. Builds trusted relationships with prospective clients and international stakeholders through proactive engagement and consistent follow-through.
Education
Degrees, certifications, and relevant coursework
Cornerstone Institute
Bachelor of Arts Honours, Psychological Counselling
Completed an Honours degree in Psychological Counselling at Cornerstone Institute in Cape Town, South Africa.
University of South Africa
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology through the University of South Africa.
University of KwaZulu-Natal
Bachelor of Commerce, Marketing, Management, and Economics
Completed a Bachelor of Commerce with majors in Marketing, Management, and Economics at the University of KwaZulu-Natal in Durban, South Africa.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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