Heather McCormick

I’ve spent over 10 years providing administrative, customer service, and medical office support in fast-paced environments—answering phones and emails, scheduling appointments, and keeping records organized and accurate. At Lakeland Foot and Ankle, I handled patient intake, triage, and documentation while processing insurance prior authorizations.

More recently, I’ve been coordinating day-to-day office operations for a remote role at First Institute Crystal Lake, preparing contracts, proposals, invoices, and business correspondence. I also manage calendars, coordinate between clients and vendors, and maintain efficient electronic medical records with HIPAA compliance.